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My budget is tight. What makes OnStar Guardian worth it?
With the Guardian app, you’ll have features like crash detection, Roadside Assistance and location sharing all in one place for one low price ($15/month). Rather than having multiple subscriptions, we’re bundling help into one offering, one convenient source. There’s no need to have separate roadside services or location tracking. You can do it all from the Guardian app. And, best of all, you can share it with up to 7 of your loved ones at no additional cost.After service tow reimbursement
My car broke down. Before I could make any arrangements the business I was at had the car towed away. I want to send OnStar Guardian the bill for reimbursement, which an advisor said I could do. However, I can't find any information on how to do that. I tried using the online chat and they couldn't answer me. If a vehicle is disabled and it is towed by a business who just wants the car off their property or the car is obstructing others, or if I'm stuck on the road and the police call to have it towed because it's unsafe to other drivers, how do I submit a claim to OnStar Guardian for reimbursement?How can I cancel Onstar Guardian when they have no record of my account?
I signed up for a first month free trial of Onstar Guardian on Oct 25th and two days later I received a notification from the app saying, "Your OnStar Guardian subscription has expired. Your services have been deactivated, and you and your group members have been signed out of the app." I don't know what happened but I assumed my subscription was canceled until a few days ago when my card was charged $16.20 by Onstar. I called an Onstar advisor to inquire about this and he searched my name, phone number, and email and found no account. How can I cancel Onstar Guardian when there's no record of me having an account? Is it possible to get a refund for this charge since my subscription "expired" several weeks ago?Incorrect picture of vehicle on my dash
Case number 80545225 This issue has been going on since Aug 2025 when I first contacted OnStar. My app showed the wrong picture of my truck and also on the dash. When you send my monthly updates to my email the picture is correct! I was instructed on Sept 3 to send pictures of the vin of my truck, also photo of my dash and photo of app and photo of my monthly updates. I sent all this info to you and received a phone call from some lady stating that you know there is an issue and still working on it. When I fist took delivery of my truck the picture on the dash and app were correct. About a month later it changed to the incorrect pictures. Why is this taking so long to correct? Are you just blowing me off? All the other info vin, oil life etc. seam to be correct, but how do I know for sure? If I need assistance such as an accident or such are you looking at my truck! I'm getting ready to turn this matter over to consumer affairs and National Highway Traffic Safety Administration. PLEASE FIX THIS PROBLEM!
