Forum Discussion
Incorrect picture of vehicle on my dash
Case number 80545225
This issue has been going on since Aug 2025 when I first contacted OnStar. My app showed the wrong picture of my truck and also on the dash. When you send my monthly updates to my email the picture is correct! I was instructed on Sept 3 to send pictures of the vin of my truck, also photo of my dash and photo of app and photo of my monthly updates. I sent all this info to you and received a phone call from some lady stating that you know there is an issue and still working on it. When I fist took delivery of my truck the picture on the dash and app were correct. About a month later it changed to the incorrect pictures. Why is this taking so long to correct? Are you just blowing me off? All the other info vin, oil life etc. seam to be correct, but how do I know for sure? If I need assistance such as an accident or such are you looking at my truck! I'm getting ready to turn this matter over to consumer affairs and National Highway Traffic Safety Administration. PLEASE FIX THIS PROBLEM!
5 Replies
We realize how this concern with your mobile app not reflecting the correct photo of your vehicle has impacted your experience. This isn't what we hope for, and we know that the situation is not ideal. At this time, our specialized teams are aware of this matter and are currently working on a fix for future software updates. This being said, it will not affect the accuracy of your Vehicle Status or other OnStar features. If you have additional questions or new concerns, please do not hesitate to connect with our team by sending us a private message.
So your specialized teams are working on it? Ya right! They have been working on it for months. Maybe the team needs to find someone that knows how to fix it. This is a blow off answer. What ever happened to taking pride on your product? This answer is just not good enough.
We realize that this isn't the insight you were hoping for, Gerald. Your patience is sincerely appreciated as this concern is more closely investigated by the appropriate departments to find a solution as soon as possible. If we can assist with anything else in the meantime, please do not hesitate to connect with our team in a private message.
