Getting Started
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Community Announcements

Introducing the redesigned myChevrolet, myBuick, myGMC, and myCadillac Mobile Apps – with a personalized interface for you and your vehicle. Access conveniently located remote commands and Vehicle Status – now right from your home screen. Look for more exciting additions and updates to your app very soon. Learn more or download your vehicle app here

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Share Your Story

If you have a story to tell about helping others or a time OnStar helped you, we want to hear it.

Getting Started Topics from OnStar Subscribers

NEW GMC APP NOT WORKING

The New GMC app is terrible. I have had to reset it several times. I have been told to delete it and reload the app many times. Nothing works. The app reports all systems on my brand new Acadia have failed. The same report on my new Sierra Denali. If...

  • 285 Views
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GM 8-inch Infotainment Center

If the General Motors Infotainment center in my 2020 GMC canyon weren’t such a piece of crap I might consider an Onstar Premium Plan, however the reliability of the GM infotainment center is so sketchy I prefer not to use it since it will probably so...

  • 173 Views
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Confused Widow

Hi everyone. I am so confused with this On Star, because they have so many packages that I don’t understand. I will be 71 in a few months and have four autoimmune diseases, so I can get confused more than ever before. I have a 2020 Acadia Denali that...

  • 364 Views
  • 1 replies
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No internet connection! Help!

I can connect to my wifi but there is no internet connection. Onstar has pushed updates, reconfigured what they could, and said to go to the dealership. The dealership said everything is good on their side so it’s an onstar issue. I’ve also tried to ...

  • 692 Views
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2G

This is horrible!!! So. $15 discount? Dont hurt yourself....Guess I should just go to Bluetooth and ditch onstar

  • 232 Views
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Failure to operate when required.

I have been an OnStar subscriber since 2009. Three new Chevrolets were covered. A few weeks ago I encountered an emergency situation and OnStar was unresponsive. A customer service rep was no help. So, the first time in 13 years that I needed OnStar ...

  • 387 Views
  • 1 replies
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Does a New 2022 Vehicle include free trial Hotspot?

Just purchased a new vehicle 2022. Onstar helped me setup my SSID and password. Now When I try to connect to the hotspot it doesn't work. I can see the SSID and password on the screen, but it only connects without Internet (it says NO internet). I wa...

  • 995 Views
  • 2 replies
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The 5G problem

I paid for a full year of OnStar; if my service on my 2014 Buick no longer works, and GM can't update the software, how can I get a refund; I still have several months left on the subscription. From what I've read, the "dongle" is no solution. I don'...

  • 1036 Views
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auto door lock

hi Everyone, just wondering if anyone else has had a strange incident like mine, auto remote won"t unlock or lock doors when i park under my carport, but anywhere else around town the remote will work all doors,pretty strange huh?

  • 1729 Views
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2g sunset

for all gm onstar user 2015-2006 ,try bluetooth ,skip everything else to see the features you like. no onstar plan needed.use the free apps on your phone for most of the same features. it's worth a try,wont costyou anything.

  • 1251 Views
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No Smart Phone

The recent upgrade planned for the OnStar service looks like it will leave me out in the cold. My car is a 2007 GMC Canyon pickup truck. The upgrade of the OnStar network requires the use of a Smart Phone to access the OnStar services for my vehicle....

  • 2120 Views
  • 1 replies
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On Star stopped working

We dinghy tow a small suv behind a RV and have a battery disconnect button. After arriving at our destination and engage battery, On Star did not work anymore. Was referred to dealer to reset or replace On Star module. Dealer wants battery disconnect...

  • 2476 Views
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