Technical and Service Support

On Star module

I have a 2023 GMC Denali and the Onstar Module stop working over a month now. Took it to the dealership the ordered the part but they have not received or have an ETA on the part since. What is the deal with this part that is is so difficult to order...

Oil change and tire rotation

I bought my 2024 Terrain from Foundation GMC in Witchi Tall Falls, TX . My vehicle is due for a oil change and tire rotation. I thought that I would change to a dealer closer to me Southwest GMC in Lawton, OK. Southwest is giving me the run around an...

Waiting for Refund

I have had a case open since 2/28/24 and been told on 4 separate occasions that my refund of $664.21 would be processed in 3-5 days and it has now been nearly 3 weeks. I went on the app and updated my payment method on February 27th. By doing that I ...

Alexa app / My Chevrolet Skill and GM account link issue.

My Chevrolet Skill on the Alexa App (Compatible Phone Samsung S24 Ultra) will not stay linked to my GM account. I will be able to use the Alexa My Chevrolet Skill for only and few minutes then I am prompted to re link accounts.Vehicle: 2024 Chevrolet...

Need assistance

I’m a new Chevy Malibu owner and basically don’t knew much about it so I try to get my onstar step up but it ain’t working and I don’t know why it saying that it’s not connected to onstar

can't login on laptop

I was able to log in about 3 weeks ago and create an account on my laptop, windows 10 when I bought my new truck. Since then I have been able to log in once more.Sometimes when I try to login I click the "My account" tab at the top and the page will ...

Remotely send directions to car?

Hi folks. Looking for some advice or suggestions. My parents are aging and occurrences of them getting lost while driving are becoming a bit more frequent (according to doctors, we're not at the point of having to take away keys). They both have OnSt...

Data and Billing Issue

For the past year, I end up losing internet connection in my 2019 Chevy Silverado. It occurs every other month (sometimes every month) right when billing occurs. I get charged for the OnStar service, but customer support from overseas somewhere tells...

Built in Alexa app in New 2024 Traverse RS not working correctly.

I have to sign into the built in Alexa app every time I start my Traverse. It works as it should until I turn off the Traverse. Then I do not get a response when I say Alexa or press the voice assistant button on the steering wheel.

New 2024 Trax and not registering on my Chevy App

I have just purchases a new 2024 Chevy Trax. I installed Onstar after the free trial with all the bells and whistles. I received an email verification, and my bank account was charged.Onstar sees the Trax, However, the new Trax is not registering on ...

Resolved! Still waiting for my OnStar modlule

Been over A month you would think that since I had to pay for three years up front for onstar you could be I little more helpful this is on A 2023 GMC Canyon AT4 every where is back ordered need help

Nothing happens with button push, or onstar advisor onscreen touch.

When the onstar button is pushed absolutely nothing happens. Also, when using the touchscreen for the advisor it highlights like it is going to do something then deselects upon release of the screen. It does nothing.

OnStar In-vehicle Wifi Not working, But Data plan expired, and still being bill for service?

I had OnStar since April 13, after my free trial. I had decided to cancel, it wasn't long for me to get Onstar premium for only $40. Ever since I had been very happy saving $20 is worth it. I have a Chevy 17 equinox Lt Everything had been paid on tim...

How do i cancel my account

I want to cancel this. I have life 360 and it is on our phones and works better than onstar since they made nothing work now. so how do i get this cancelled

VIU - OnStar System Error code

Just got a brand new 2024 Chevy traverse a week and 1 day ago. Just hit almost 400 miles and a notification popped up on the dash that said “emergency services calling” and the Onstar light turned red. We pressed the button and the diagnostic report ...

OnStar Community

Forum Posts