Technical and Service Support
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Need assistance

I’m a new Chevy Malibu owner and basically don’t knew much about it so I try to get my onstar step up but it ain’t working and I don’t know why it saying that it’s not connected to onstar

Djengui by New Contributor
  • 4 replies
  • 0 kudos

can't login on laptop

I was able to log in about 3 weeks ago and create an account on my laptop, windows 10 when I bought my new truck. Since then I have been able to log in once more.Sometimes when I try to login I click the "My account" tab at the top and the page will ...

mtngrl812 by New Contributor
  • 1 replies
  • 0 kudos

Remotely send directions to car?

Hi folks. Looking for some advice or suggestions. My parents are aging and occurrences of them getting lost while driving are becoming a bit more frequent (according to doctors, we're not at the point of having to take away keys). They both have OnSt...

Data and Billing Issue

For the past year, I end up losing internet connection in my 2019 Chevy Silverado. It occurs every other month (sometimes every month) right when billing occurs. I get charged for the OnStar service, but customer support from overseas somewhere tells...

rbe68 by New Contributor
  • 1 replies
  • 0 kudos

VIU - OnStar System Error code

Just got a brand new 2024 Chevy traverse a week and 1 day ago. Just hit almost 400 miles and a notification popped up on the dash that said “emergency services calling” and the Onstar light turned red. We pressed the button and the diagnostic report ...

GM doesn’t know or care how to update 2G to 5G

You’ve GOT to be kidding me!!! GM’s answer to updating is to provide an app for your phone??? Are they that backwards or are they waiting for the gov’t to provide them funding to perform this? It’s not like it happened overnight, they’ve had plenty o...

Jchasta by New Contributor
  • 56 replies
  • 36 kudos