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Wifi connected with no internet

Same issue......onstar sent numerous signals to vehicle with no luck. Was told to go to dealer, dealer says system is ok that it is an onstar issue. I even signed up for the unlimited data plan thinking that may have been an issue.....still not worki...

CaptJay by New Contributor
  • 3665 Views
  • 8 replies
  • 4 kudos

Don’t receive text message alert

I no longer receive text message alerts when I’m driving. I have forgotten device repaired. It made sure in Bluetooth on my phone that I have selected get notifications. I’ve done this several times and nothing will work. I receive phone calls while ...

Charged months after cancelling

I called support two months ago and asked to cancel my plan completely after they tried to weasel me into paying for a cheaper plan. I do not want to pay, and cannot afford to pay for any service and made this clear. They assured me it was cancelled ...

hms by New Contributor
  • 29 Views
  • 1 replies
  • 0 kudos

2018 gmc wifi

my monthly premium is paid but does not show any minutes and when I go to try and connect my wifi to my info system the categories of the wifi and wifi hot spot is not lite up I have taken to my GM dealer several times and they cannot figure out./

osup47010 by New Contributor
  • 26 Views
  • 1 replies
  • 0 kudos

Intent to File Lawsuit

I am writing to express my extreme dissatisfaction and intent to pursue legal action against General Motors and OnStar. I have recently discovered that my personal data and driving reports, collected through OnStar, have been shared with insurance co...

Wifi on but ‘not connected to internet’

My credit card on file expired at the end of January. As soon as the card declined my hotspot in my vehicle stopped working. I called and updated the card and still no internet. I’ve spent hours on a call with OnStar. They’ve sent signals, rebooted, ...

Cpb9 by New Contributor
  • 992 Views
  • 10 replies
  • 0 kudos

No Wifi, No Onstar, 2022 Silverado

I signed up again for connected services last month. It hasn't worked once. Onstar button doesn't work. I called from my phone but all they say is I'll have to take my truck in to the dealer. I don't have the time to do that. I need my truck and the ...

Squareegg by New Contributor
  • 2166 Views
  • 6 replies
  • 1 kudos

Wi-Fi will not work

I have been paying every month for the AT&T Wi-Fi hotspot, but it will not connect or allow any access on any phone or other device. How does this get fixed? It worked perfectly fine months ago. Why am I being charged for a service that isn’t working...

Jmann by New Contributor
  • 112 Views
  • 1 replies
  • 0 kudos

OnStar Module

I have a 2022 Escalade Sport Platinum and the on star/wifi/app completely stopped working in January 2024. I took the vehicle to my local Cadillac dealership and they told me the OnStar Module has to be replaced and that the part is currently on back...

ballout by New Contributor
  • 127 Views
  • 1 replies
  • 0 kudos

Mobile App Charge Status

Why is my mobile app charge status not updating for level 3 charging? It updates/works for level 1 and level 2. Support has failed to contact me regarding this issue for almost 2 MONTHS!

WSS by New Contributor
  • 56 Views
  • 0 replies
  • 0 kudos

WiFi Hotspot, No Connection to Internet

I have a 2022 Chevy Silverado, bought the thing used awhile back. The WiFi Hotspot has never worked, basically it will allow a device to join but does not actually route to the internet.I have had several other Chevy/GMC trucks where the WiFi/Onstar ...

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dilburrito by New Contributor
  • 27990 Views
  • 25 replies
  • 5 kudos