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Forum Posts

GM doesn’t know or care how to update 2G to 5G

You’ve GOT to be kidding me!!! GM’s answer to updating is to provide an app for your phone??? Are they that backwards or are they waiting for the gov’t to provide them funding to perform this? It’s not like it happened overnight, they’ve had plenty o...

Jchasta by New Contributor
  • 80394 Views
  • 56 replies
  • 36 kudos

Intent to File Lawsuit

I am writing to express my extreme dissatisfaction and intent to pursue legal action against General Motors and OnStar. I have recently discovered that my personal data and driving reports, collected through OnStar, have been shared with insurance co...

Alexa is connected but..

So I have an Alexa account and see that I can use her with my 2024 Terrain. The app is installed in the can and she wakes up when I press the icon. But, if I try to stream a radio station out of my area all she does is tune the radio. I even tried on...

GregS by New Contributor
  • 600 Views
  • 2 replies
  • 0 kudos

Wifi connected with no internet

Same issue......onstar sent numerous signals to vehicle with no luck. Was told to go to dealer, dealer says system is ok that it is an onstar issue. I even signed up for the unlimited data plan thinking that may have been an issue.....still not worki...

CaptJay by New Contributor
  • 23501 Views
  • 15 replies
  • 5 kudos

Saying 'Hey Alexa' get's no response.

Saying 'Hey Alexa' get's no response. Short press on the steering wheel button or touching Alexa assistant on the touchscreen brings up the assistant prompt but it doesn't pick up my voice. Mic is ok because voice calls, etc. work fine. I'm connected...

DcS by New Contributor
  • 601 Views
  • 1 replies
  • 0 kudos

Mychevy app problem AGAIN

I could log on for one day, but after that, I still got 'couldn't retrieve account details' errors over and over. I called Onstar and could log on for one day, but the next day, I started to have the same problem all over again. Any plan to fix the a...

ckim0612 by New Contributor
  • 485 Views
  • 1 replies
  • 0 kudos

Added 2nd vehicle and now it’s a mess

Added a second vehicle to the app. Since then I can only see the second vehicle on the app. I can access the onstar data stats but nothing else. Calling onstar is an absolute waste of time. I need someone who can help me because I am sick of paying f...

Safrican by New Contributor
  • 556 Views
  • 1 replies
  • 0 kudos

2018 gmc wifi

my monthly premium is paid but does not show any minutes and when I go to try and connect my wifi to my info system the categories of the wifi and wifi hot spot is not lite up I have taken to my GM dealer several times and they cannot figure out./

osup47010 by New Contributor
  • 777 Views
  • 3 replies
  • 0 kudos

C7 Corvette Software Update Email.

I’ve received a couple of emails that my Corvettes software would soon be updated over-the -air and I’d be told when the update was ready to be applied by the touch screen. The emails specifically listed my Corvettes VIN. When I look at the system so...

Jfullert by New Contributor
  • 3138 Views
  • 3 replies
  • 0 kudos

Connected apps

I recently paid for an Onstar preferred plan when my maps failed me on a trip where I needed the guidance. I was assured by the tech that I would have access to in-vehicle apps including Alexa Built-In and The Weather Channel. I have neither of those...

donnab by New Contributor
  • 753 Views
  • 2 replies
  • 0 kudos

Diagnostic Alert; Low Tire Pressure

I received a Diagnostic Alert stating my Rt Front Tire Pressure was low. I checked the pressure, was a couple of pounds different, not anything drastically, so I added a couple of pounds. The following day, I receive another Diagnostic Alert stating ...

GnadFly by New Contributor
  • 672 Views
  • 1 replies
  • 0 kudos