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Forum Posts

Don’t receive text message alert

I no longer receive text message alerts when I’m driving. I have forgotten device repaired. It made sure in Bluetooth on my phone that I have selected get notifications. I’ve done this several times and nothing will work. I receive phone calls while ...

Cbush2262 by New Contributor
  • 208 Views
  • 1 replies
  • 0 kudos

2018 gmc wifi

my monthly premium is paid but does not show any minutes and when I go to try and connect my wifi to my info system the categories of the wifi and wifi hot spot is not lite up I have taken to my GM dealer several times and they cannot figure out./

osup47010 by New Contributor
  • 186 Views
  • 1 replies
  • 0 kudos

Wifi on but ‘not connected to internet’

My credit card on file expired at the end of January. As soon as the card declined my hotspot in my vehicle stopped working. I called and updated the card and still no internet. I’ve spent hours on a call with OnStar. They’ve sent signals, rebooted, ...

Cpb9 by New Contributor
  • 1573 Views
  • 10 replies
  • 0 kudos

Continuous Charges Even After Cancellation

I cancelled my service multiple times OVER A YEAR AGO for a vehicle I NO LONGER OWN because I continue to be charged for it. I should now only have Wifi service connected ($15), and thought the issue was resolved, until I was randomly charged AGAIN f...

GM125346 by New Contributor
  • 224 Views
  • 0 replies
  • 0 kudos

Wi-Fi will not work

I have been paying every month for the AT&T Wi-Fi hotspot, but it will not connect or allow any access on any phone or other device. How does this get fixed? It worked perfectly fine months ago. Why am I being charged for a service that isn’t working...

Jmann by New Contributor
  • 258 Views
  • 1 replies
  • 0 kudos

OnStar Module

I have a 2022 Escalade Sport Platinum and the on star/wifi/app completely stopped working in January 2024. I took the vehicle to my local Cadillac dealership and they told me the OnStar Module has to be replaced and that the part is currently on back...

ballout by New Contributor
  • 293 Views
  • 1 replies
  • 0 kudos

Mobile App Charge Status

Why is my mobile app charge status not updating for level 3 charging? It updates/works for level 1 and level 2. Support has failed to contact me regarding this issue for almost 2 MONTHS!

WSS by New Contributor
  • 177 Views
  • 0 replies
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WiFi Hotspot, No Connection to Internet

I have a 2022 Chevy Silverado, bought the thing used awhile back. The WiFi Hotspot has never worked, basically it will allow a device to join but does not actually route to the internet.I have had several other Chevy/GMC trucks where the WiFi/Onstar ...

hotspot.jpg
dilburrito by New Contributor
  • 30336 Views
  • 25 replies
  • 5 kudos

OnStar Maps WiFi not working

I have a 2022 Silverado. About a week ago, the green light beside my OnStar button went dark. My WiFi no longer receives signal, my maps doesn’t work and when you push the OnStar button nothing happens. I called OnStar and they did a test & said ever...

Fro081 by New Contributor
  • 1110 Views
  • 2 replies
  • 0 kudos

Data runs out quickly

I bought a data plan with 2gb. All im using it for is navigation, Five days after the data renewed itself I'm down to 1.1 Gb of data left and all I used it for was to navigate 240 kms. Something must be using the data upbut I don't know what it could...

leemacer by New Contributor
  • 287 Views
  • 1 replies
  • 0 kudos

3-year remote access plan - '24 Silverado

My 2024 Silverado came with a 3-year remote access plan included in the MSRP. I am nearing 1-month into ownership and have begun receiving call and emails saying my trial is ending soon. What do I need to do to keep my remote access plan for the rema...

Slomo37 by New Contributor
  • 413 Views
  • 1 replies
  • 0 kudos