Technical and Service Support

Onstar Service provider

Is at&t the only service provider for onstar? How can I switch from at&t?Thanks

ONSTAR service

I would like to cancel my ONSTAR service

Cellular service options or just AT&T?

Is it possible to use my Sprint cellular service for OnStar instead of their ATT?

We dinghy tow a small suv behind a RV and have a battery disconnect button. After arriving at our destination and engage battery, On Star did not work anymore. Was referred to dealer to reset or replace On Star module. Dealer wants battery disconnect...

No Smart Phone

The recent upgrade planned for the OnStar service looks like it will leave me out in the cold. My car is a 2007 GMC Canyon pickup truck. The upgrade of the OnStar network requires the use of a Smart Phone to access the OnStar services for my vehicle....

Resolved! General

I have a question. I have a 2014 Chevrolet Traverse and I can only pick up a few stations on my radio. Only 1 station on FM. Is this something you can fix or do I have to take it to the dealer? Thanks

My family is about to go on a road trip. How can I add a Wi-Fi package?

Whether you want to use your laptop for work or stream movies on your kids’ tablets, your vehicle’s available built-in Wi-Fi® Hotspot can help! To use the hotspot in your vehicle, you’ll need a paid data plan. But, if you’ve recently purchased a new ...

Does my vehicle need to be running for the available Wi-Fi Hotspot to work?

The vehicle ignition needs to be in the “Run” or “Accessory” position for the Wi-Fi Hotspot to be active. Find more info about how to use your in-vehicle Wi-Fi Hotspot here: https://www.onstar.com/us/en/support/4glte/

How do I manage my OnStar account?

There are a couple of ways to manage your OnStar account. The easiest is to visit the Owner Center online, where you can set up an account, tie your existing OnStar plan to an account and so much more. If you need help finding your OnStar account num...

OnStar Community

Forum Posts

Onstar Service provider

ONSTAR service

Subscription

Cellular service options or just AT&T?

On Star stopped working

No Smart Phone

Resolved! General

My family is about to go on a road trip. How can I add a Wi-Fi package?

Does my vehicle need to be running for the available Wi-Fi Hotspot to work?

How do I manage my OnStar account?

Still waiting for my OnStar modlule

Flat tire and my Diagnostics Report is not updating on line

"Diagnostic Alert" while truck is off?

When I sell my vehicle, will I get a refund when cancelling my OnStar service?

General