Technical and Service Support

Alerts

Just want to say how awful your alerts are. My trial membership was set to expire and my car made the horrendous noise before blaring out an “alert” that my subscription was going to expire. The noise was so loud, unexpected, and unnecessary. I know ...

Cadillac ATS & OnStar WiFi Hot Spot security issues…

Hello all!I bought my Cadillac 2 months ago, and love it, and I subscribed to the full package with unlimited data on the Hot Spot. However, I have an issue with my new Apple iPad. (My computer connects just fine) - but the iPad says “Weak Security -...

Failure to operate when required.

I have been an OnStar subscriber since 2009. Three new Chevrolets were covered. A few weeks ago I encountered an emergency situation and OnStar was unresponsive. A customer service rep was no help. So, the first time in 13 years that I needed OnStar ...

Printed Member Card

Does OnStar still issue the printed member cards? This is the blue wallet card with all the OnStar information for the vehicle, including the vehicle's telephone number. I previously had one for another vehicle I owned, but I have not received a card...

Does a New 2022 Vehicle include free trial Hotspot?

Just purchased a new vehicle 2022. Onstar helped me setup my SSID and password. Now When I try to connect to the hotspot it doesn't work. I can see the SSID and password on the screen, but it only connects without Internet (it says NO internet). I wa...

Services do not work - Horrible Experience

I bought this beautiful new 2022 GMC Yukon Denali, jam packed with technology to make life easier and safer. The app connected, the initial advisor call was great and now the entire system and support has left me stranded as a customer with a vehicle...

Can’t start my truck anymore

What is up with not being able to use my phone to start and unlock my truck. One of the reasons I bought the truck. What is the point in sell a truck to someone and stop letting them use the feature you sold the truck because they had those features?...

Lost connectability

I lost connection to OnStar on my 2015 Chevy Silverado when you upgraded from 3G to 5G. I have spoken with several of your technicians without getting success. I don't want renew OnStar if it won't be working. Please advice as to what you're doing to...

Download new maps

I just purchased a 2014 Chevy Equinox. How can I download or update the maps in the vehicle?

Onstar credit card problems

Hello,August 2020 my credit card exp date was changed. Every month OnStar tells me my payment has a problem. Every month, with gradually increasing frustration, I call and discuss this with an onstar representative. Every month I am told it will neve...

Can’t get in touch with anyone

My vehicle was traded in on Feb 8, I have been charged on four separate occasions by onstar services since then beginning on the 14th. I even received an email that that onstar was notified of the trade. I have attended the chat message center that j...

Onstar 3g phaseout

I have been trying to get info as to whats going to happen to my onstar service in my 2008 Lucerne but no onstar agent either knows what I am talking about or isnt sure. The Phillipine tech people are of no help and the U.S. people act like I am spea...

The 5G problem

I paid for a full year of OnStar; if my service on my 2014 Buick no longer works, and GM can't update the software, how can I get a refund; I still have several months left on the subscription. From what I've read, the "dongle" is no solution. I don'...

Diagnostic report

I received an email last week indicating there was an issue with our engine or transmission in our 2015 Malibu. I took the car to a local service center on January 7th. They did a diagnostics check and found the issue was with a battery cable. As soo...

On star Wi-Fi Emails Won’t Send

When I am connected to my in-vehicle Wi-Fi I cannot send email. It does not allow a connection to the outgoing server. If I disconnect from the Wi-Fi and use the phone cellular network it works fine, as it does when I am on any other Wi-Fi. Has anyon...

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