OnStar Community

Can’t get in touch with anyone

My vehicle was traded in on Feb 8, I have been charged on four separate occasions by onstar services since then beginning on the 14th. I even received an email that that onstar was notified of the trade. I have attended the chat message center that j...

Onstar 3g phaseout

I have been trying to get info as to whats going to happen to my onstar service in my 2008 Lucerne but no onstar agent either knows what I am talking about or isnt sure. The Phillipine tech people are of no help and the U.S. people act like I am spea...

The 5G problem

I paid for a full year of OnStar; if my service on my 2014 Buick no longer works, and GM can't update the software, how can I get a refund; I still have several months left on the subscription. From what I've read, the "dongle" is no solution. I don'...

Diagnostic report

I received an email last week indicating there was an issue with our engine or transmission in our 2015 Malibu. I took the car to a local service center on January 7th. They did a diagnostics check and found the issue was with a battery cable. As soo...

On star Wi-Fi Emails Won’t Send

When I am connected to my in-vehicle Wi-Fi I cannot send email. It does not allow a connection to the outgoing server. If I disconnect from the Wi-Fi and use the phone cellular network it works fine, as it does when I am on any other Wi-Fi. Has anyon...

Keeps asking me for password of wifi around me. How do I turn this off.

I talked with onstar and they said that is coming from their system . it will look for wifi hotspots in the area and ask to connect. They said to turn it off go to page 58 in the manual and it will tell you how to turn it off. page 58 does explain it...

Hotspot

So, I’m told over and over again that I do not have an active hotspot and can not have one or even gain access one without paying for a data plan….. BUT my infotainment system sure shows one…..is visible AND accessible from my cell phone, AND it has ...

no more hfc

how do I pair a cell phone to onstar. I have a2015 chevy cruze

Onstar Navigation Sound

I downloaded directions from my chevrolet app to car as i usually do but this time there was no sound in the car when the directions were playing.The sound on the radio was fine and it even lowered at the points when the directions should have been g...

Keeps asking me for password of wifi around me. How do I turn this off.

Gps

I have been trying to add my vehicle and it doesn’t let me

Set up

Set up my on star

Onstar Service provider

Is at&t the only service provider for onstar? How can I switch from at&t?Thanks