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SK
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Joined 3 years ago
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Re: App signs me out
Same here, but I also have ongoing issues with my brand new Yukon Denali. My 2020 Yukon Denali I traded did not have this issue at all. I would sign into the app once and Face ID to access anywhere/anytime. Now, I am prompted for 2-factor authentication, often lose my user ID, have to re-authenticate with 2FA and repeat the cycle every time I hit a different cellular tower or wifi network. Then we get to the point of my PRE PAID unlimited plan having been removed from my account and the month I have owned the vehicle being spent waiting for them to add what I paid for back to my account. This seems to be a daunting task for the company that owns the system and service. Anyway, the app has gone downhill (this is my 3rd Yukon Denali) and support is non-existent. Best of luck to you Xzrpkb!5.7KViews0likes0CommentsRe: Can’t start my truck anymore
Welcome to the antithesis of support, Bjinbelgeum! I purchased a 2022 Yukon Denali that came with an unlimited PRE PAID plan that was removed and for nearly the month I have owned an $85k vehicle, have been unable to rely on these connected services that also were a selling feature. Still waiting for a "support response" other than "we are working on it" from OnStar. I would suggest saving your hard-earned money and buying a remote start system that has the cell phone connectivity. Take a look at Best Buy and Viper. Buy once and be supported by a company that cares!6.4KViews0likes0CommentsRe: Lost connectability
Save your $ gocats72. The service and support is terrible on its best day. Put it toward a service and company that actually cares about your issue and is capable of resolving it. OnStar removed my PRE PAID unlimited plan in my brand new Yukon Denali. The services are required for the in vehicle navigation (and other connected services) to work. So, I have an $85k vehicle that isn't being supported and cannot use the in-dash navigation. I hope you don't need their support in an actual emergency.6.3KViews0likes0CommentsRe: OnStar breaking up, they can't communicate with my car
Just another "perk" of being a paying customer. No support, more work for you and the bill coming due to put the "cherry on top." I bought a brand new Yukon Denali and my unlimited PRE PAID plan was removed from the account. Nearly a month later, OnStar has been unable to add this plan back, so I am just waiting for the stop-gap trial to end and leave me without a functional navigation system in a >$85k vehicle. The issue isn't with your car, Bulging_Eye; it's the lack of support from OnStar! Hoping you don't need the service you are being charged for in the event of emergency.7.3KViews1like0CommentsRe: Services do not work - Horrible Experience
Update... GM: You will receive a response in 3-5 days. Me: Hey, GM...It's been 8 calendar days. 5+ working days and I haven't received a response. GM: Sorry about that...we are still working on it. Remember, this is a PRE-PAID plan that came with an >$85k vehicle that was removed. 3 weeks later, I still do not have a resolution and no one from GM has showed any care or concern. Before you sign up for lousy service, look elsewhere!6.9KViews1like1CommentServices do not work - Horrible Experience
I bought this beautiful new 2022 GMC Yukon Denali, jam packed with technology to make life easier and safer. The app connected, the initial advisor call was great and now the entire system and support has left me stranded as a customer with a vehicle that relies on OnStar and connected technologies for it to function. OnStar has successfully sent me MANY emails saying my theft alarm notifications were cancelled, only to get another email a few hours later saying it is enabled. When I called support, I got no resolution. In fact, I got a new feature. OnStart CANCELLED MY ENTIRE CONNECTED SERVICES. Very nice. So when I call in, I cannot get connected to an advisor. I had to call the 800 number. Thankfully, I didn't need assistance for an emergency. I get transferred to customer loyalty and everything is supposed to be taken care of. Sadly, it was not. I had to call back in (after 2 hours on the line) the next day to have services re-activated. Fantastic, I should be set. NOPE! Taking my daughter on a trip for spring break, I tried to use navigation. The beautiful Google Maps experience on the massive screen was going to be awesome and with the 15" HUD, driving into Washington DC was going to be a breeze. Well, the system would not connect because my services were DE-ACTIVATED yet again. I press the blue button and confirm this. They add a one month free trial to get me on the road (thanks) while they research why my 3-year pre paid plan was removed. Mid-drive, I try to use the connected service and it's not working. Blue button to the rescue again (that is sarcasm) where they "refresh" the signal. I get in the vehicle to travel again this morning and guess what....NO CONNECTION. Blue button to confirm that the free trial was REMOVED without any traceability and still NO ANSWER as to why my 3 year unlimited plan was cancelled. A month trial added back, but guess what??? I stopped and turned my vehicle off, got back in and tested navigation connectivity. Anyone want to guess if it worked or not? Spoiler alert - the connected features didn't work a whole 30 minutes after being reactivated on a 1 month trial. At this point, what recourse do I have? I will be talking to BBB and also working with the dealer, but OnStar has left me with 0 confidence.7KViews1like2Comments