Forum Widgets
Forum Posts
Onstar in my brand new 2025 Chevrolet Traverse LT is not working even though the light is green.
My OnStar stopped working 6 days ago! I called OnStar support since this is the 3rd time this happens! The first time they were able to trouble shoot the second time it fixed itself. Now this is the 3rd time and the OnStar button is green. I called and they told me the signal was not being received by my vehicle. They tried for over an hour. Even had me go into settings which didn’t work. Now they say I have to go to the dealership to see if they can figure it out! They said my unit might need to be replaced but how!! It’s a brand new vehicle got it with 3 miles on it!Family Sharing Isn't Working
I have made numerous attempts to share one of my 3 GMC vehicles with my son. The email is received by him, and when he accepts and gets logged in to the GMC app, he doesn't see the vehicle. I also have noticed that the email invite still shows as pending even though he has accepted the invite and has logged into the GMC app. I contacted support who clearly did not understand the issue and told me to call Onstar support from the vehicle. As an 30 year IT professional myself, I know this is software related and I am hoping an Onstar software engineer could help me skip the level 1 helpdesk scripts and take a peek for me on the back end to see why my vehicle info is not connecting to the email address my son is using.2025 equinox ev- OnStar Telematics module - no dates for backorder part is unacceptable
I recently bought equinox ev 2025. In 5th month of use, telematics system stopped working. Dealership mentioned that part is nationwide back ordered with no estimated date. And i saw on many portals where same issue has raised by many car owners. Is this normal to have this part back ordered with no estimated date. And if GM knows the problem with this part, why are they selling such cars. Is there a way to raise this concern with any federal department?OnStar Module Broke
Brought my 2023 Yukon XL with 38K miles in to fix a recall and when I got it back now my “telematic control module/OnStar module” is broken and needs to be replaced. Dealer is telling me it will cost $900 and they have no idea when the part would even be in? This is ridiculous, not only should I not have to pay for this, but it shouldn’t have broke and if it needs fixing it should be done immediately.User Profile
I’ve set up my profile preferences in the mychevrolet app to include audio FM radio channels however the radio presets do not show up in my truck in my profile. When I select audio in the truck, the screen blinks and returns to the Home screen. I have to select the Guest profile to listen to music.2025 Chevy Silverado Trailboss Not updating in App
Hi, I got a 2025 Chevy Silverado Silverado Trail boss a few weeks ago. Got the vehicle added to my chevy app but it has not updated since i first added it. Ive tried all the steps in these chats. Uninstalled/Reinstalled, Logged out and back in, Ran truck for two mins etc Nothing appears to be working. Any help would be appreciated. Thanks, JayMyChevrolet App Not Updating
I had been relying on my OnStar messages for diagnostic updates. My 2024 Chevy Trailblazer RS system told me today that I need to get my oil changed soon - took a lot at the maintenance screen and I only had 7% oil life left which is much less than I would have wanted to let it get to. Looking at the app it hasn't updated recently even when I filled up my gas tank. Tried the suggestions with restarts with both app and car but didn't work. Need this to be functional again.Equinox EV Telematics Kaput
Well there seems to be a rampant issue with the Telematics unit. It's OK that OnStar is off line, but my Chevy App, GPS are also not communicating. How about providing a free WiFi hotspot that would enable the GPS while we are waiting on parts. These units are failing left and right. No wonder the part is back-ordered and the dealer unfortunately has no insight when he will see the part or get this rectified. I spoke to your support team via my cell phone, because on-star does not work, and they tried everything to help. I do appreciate the EV concierge line and all they tried to do. My issue is that there are no parts available even in a large metro area like Atlanta. Every dealer should have 5 or 6 of these things in stock. Do better GM