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Bring back the weather app!
I discovered yesterday that the Weather Channel app has been discontinued. I'm not happy about this! I use this app constantly. It's really the only add on app that I use in the car. I love it when I'm driving long distances alone and I need to check the weather. It's so much safer to look at the radar quickly on the screen vs trying to pull it up on my phone while I'm driving. I live in the Midwest and the weather can change quickly, especially in the spring and summer. OnStar is about being safe in your vehicle. I can't think of any apps that they offer that are more important to safety than the weather app. Please bring it back! I will definitely pay a little extra to have the app. It's important to me and my safety! I called OnStar yesterday to let them know my concerns about this decision. I hope they decide to bring it back!Onstar Module Needs Replaced
I have a 2023 GMC Sierra 1500 Denali that I had to take in for a dealer for them to tell me the OnStar Module needed replaced. My vehicle is over the 36,000 miles so they quoted me close to $750 to fix it. This $80k truck is only a year and a half old! Mileage should have nothing to do with this part. How is this not something that is covered by GM and/or OnStar? Especially after reading about so many other brand new trucks having this issue.On Star module broken
I ahve a 2023 Chevy Tahoe RST and the on star module has failed. There has been no connection since 8/31/24. The dealer has said it is on backorder and no ETA when a new part will arrive. Has anyone even had their on star module replaced if having similar issue? This is very concerning and upsetting as I pay for the subscription and have also paid an annual subscription for wifi that doesn't work. The clocks in my vehicle are all off and am not getting full functionality of the vehicle I paid top dollar for. The car wouldn't start a week ago because it was sending low voltage signals to every system because of the faulty module. Luckily the dealer got it operational again but said they can't just disconnect it because that would cause too many issues. Very very frustrated here....Cannot accept User Terms for Connected Vehicles
When I go to my account in the MyBuick app or go to Onstar.com I am told that I have to accept the User Terms. I click accept and the app goes back to the top of the page saying I have to accept the terms. I am unable to view my account. OnStar has not been able to correct this problem. They assure me my account t will not be canceled but I am not able to view my accountOnstar Module ETA
Hello, I am currently waiting for my onstar module to be replace by the dealership but they are telling me the part is on back order and they do not have an eta. My onstar/wifi has not been working for two months now. Is there any timeframe as to when the dealers can get these modules?Onstar Module Replacement ETA?
2023 GMC Sierra 1500 Denali Carbon Pro Bought with 10,000 miles. Have had it in service multiple times. Now the onstar module is out and has been for over 3 months. Dealership said it is on backorder. I bought this truck because it had the functions I need in order to drive safely as I have some disabilities. I am paying for a truck that most of the reasons I purchased the vehicle do not function. I am very disappointed in the level of service GMC has provided to their customers. What is the solution for this issue? Do customers receive any compensation for all of the time they are waiting for a new part? This is a safety issue for customers. I would think GMC would make this a high priority and let customers know the ETA to receive a new part, etc. This isn't the only problem I have had with my vehicle and it is very frustrating and disappointing. I am paying for a product that repeatedly has to go to the dealership for service and some of the most important features so not work and it affects my driving as well as my safety.Onstar Module Needs Replaced
I was reading all these comments and complaints leading up to taking my Tahoe to the dealership hoping it wasn’t what I had been reading, dealership took 4 days to diagnose the problem “annoying” only for them to tell me it was The OnStar telematics module, and they told me that part was on back order with no eta they’ll call me when it comes it, mind YOU this part + labor is almost $1000, and not covered under warranty!! my husband demanded we at least put something down because we felt like just them saying they’ll call when it’s available didn’t seem believable so we paid $350 of the $900 something AND fours days later they called and said the part came in! Just dropped my truck off today for tomorrow’s appointment they said it should take most of the day to install! Hopefully that’s true, I just want all the features to work on a vehicle we paid so much money for.Urgent Call for Action to Address Chronic OnStar Wi-Fi No/Slow Internet On (2015-2025) Wifi Hotspot)
I have a 2016 Chevy Suburban LT with OnStar Unlimited Data Add-On. I see rampant complaints online regarding the OnStar Hotspot Services and have an equally treacherous user experience with OnStar Hotspot Unlimited Data Service compared to my AT&T Google Pixel 9 Pro XL on the road when verifying that on speed tests sitting idle at any given location I suffer non-connectivity or slow and or limited connectivity to internet data. I can assure any who read this the issue is exclusively MVNO related as many tests I have done conclude zero issues with a device connecting to the hotspot itself. The Internet gateway aka router built in works and has worked flawlessly. It's the lack of data being sent and or served from the carrier to the device. The vehicles are the device and the hotspot is under data cap restrictions causing all of the grief and heartburn millions of customers are suffering from. As a loyal OnStar customer, I am urgently calling for immediate executive intervention to address widespread issues with the Wi-Fi hotspot feature on my 2016 Chevy Suburban. I am part of a vast community of OnStar users who have been grappling with poor connectivity and speed constraints that, despite loyal usage, remain unresolved. This issue is not just about intermittent connectivity but a systemic problem rooted in the technical design of the service. Without prompt action from OnStar and GM leadership, millions of users will continue to face crippling limitations, potentially leading to serious legal implications due to unmet service expectations and lack of transparency in the advertised "unlimited" data plans. Upon activating my OnStar hotspot, I noticed critical limitations that severely hinder real-world use. Despite my extensive experience in tech support, which spans over 36 years, I struggled to understand why I was seeing drastically reduced speeds—1 Mbps download and 0.5 Mbps upload—compared to the typical high speeds I experience with AT&T cellular data on my phone. This indicates a possible built-in throttle within the hotspot, impacting every OnStar customer using these services. Despite troubleshooting and calls to OnStar support, I learned that my usage appeared capped without sufficient transparency on these limits. This issue appears to stem from the way OnStar is handling its Mobile Virtual Network Operator (MVNO) relationship with AT&T, wherein hotspot speeds are restrained far below what is advertised or expected. Customers have a right to know that the “unlimited” plan they pay for comes with significant caps, effectively nullifying its practicality for any substantial usage. This discrepancy in service needs to be addressed immediately, both for the integrity of GM and OnStar as trustworthy brands and to avoid the risk of legal consequences due to misrepresentation of service capabilities. To address the root cause of this issue, I implore OnStar and GM executives to renegotiate their data plan structure with AT&T. It is clear that users are facing artificial caps and throttling due to restrictions imposed at the MVNO level—restrictions which should be made transparent and, ideally, removed for customers who are willing to pay for true high-speed, unlimited data. The request is simple: allow customers to pay for a genuinely unlimited hotspot option. Just as other wireless carriers have modified their offerings, OnStar must offer a tiered data structure that allows for true, unrestricted hotspot use—one that aligns with the advertised benefits and meets the high standards that GM customers expect from their vehicles. If this issue remains unresolved, OnStar risks facing class-action litigation from a growing community of frustrated users, compounded by potential regulatory scrutiny for misrepresentation. Customers deserve clear, honest communication about data limits and options for real-world performance that meets expectations. Transparency will not only protect OnStar from legal consequences but also restore trust in the service. This is a critical moment for OnStar and GM to demonstrate a commitment to customer satisfaction and innovation by delivering the connectivity that modern drivers expect. The opportunity is now for OnStar to lead the industry by providing a viable, consistent, and genuinely unlimited data solution for its customers. I urge you to act swiftly in addressing this issue at the executive level to avoid further dissatisfaction, negative publicity, and potential legal fallout. Thank you for your attention to this matter and for taking the necessary steps to ensure a solution that will benefit millions of loyal OnStar users.