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On Star module broken
I ahve a 2023 Chevy Tahoe RST and the on star module has failed. There has been no connection since 8/31/24. The dealer has said it is on backorder and no ETA when a new part will arrive. Has anyone even had their on star module replaced if having similar issue? This is very concerning and upsetting as I pay for the subscription and have also paid an annual subscription for wifi that doesn't work. The clocks in my vehicle are all off and am not getting full functionality of the vehicle I paid top dollar for. The car wouldn't start a week ago because it was sending low voltage signals to every system because of the faulty module. Luckily the dealer got it operational again but said they can't just disconnect it because that would cause too many issues. Very very frustrated here....2025 Suburban - Wifi Hotspot doesn't work
Just bought a 2025 Suburban in February. The Wifi hotspot initially worked but now that my trial has ended and I am just running unlimited data it won't let any devices connect. I contacted support through and they tried multiple times to fix it but have now submitted a ticket to technical support because they couldn't get it to work. Considering the car is only a month old and my previous Chevy never had issues with the hotspot this is very frustrating. Anyone figure out what the issue is? Don't really want to wait 5+ days for support to reach back out.Escalade IQ - Service High Voltage System
Our new IQ is already in the shop after less than 300 miles with a Service High Voltage System message. After being in the shop for a week, we were told that it was related to a water pump/ radiator failure. Now we are being told that after replacing the part that vehicle now has communications issues with the battery. We have been told that the local service center has contacted GM on information how to repair it. There are other less serious issues but real problems also. The hood and truck randomly opens when you walk by it sometimes. We also get a interior alarm notification every night. I requested a new vehicle but ofcourse they said that is not an available option without GM approval. It's unfortunate that we traded our paid off family SUV on this IQ and now are stuck in limbo.Onstar Module Replacement ETA?
2023 GMC Sierra 1500 Denali Carbon Pro Bought with 10,000 miles. Have had it in service multiple times. Now the onstar module is out and has been for over 3 months. Dealership said it is on backorder. I bought this truck because it had the functions I need in order to drive safely as I have some disabilities. I am paying for a truck that most of the reasons I purchased the vehicle do not function. I am very disappointed in the level of service GMC has provided to their customers. What is the solution for this issue? Do customers receive any compensation for all of the time they are waiting for a new part? This is a safety issue for customers. I would think GMC would make this a high priority and let customers know the ETA to receive a new part, etc. This isn't the only problem I have had with my vehicle and it is very frustrating and disappointing. I am paying for a product that repeatedly has to go to the dealership for service and some of the most important features so not work and it affects my driving as well as my safety.Remote Start No Longer Allowing to Set Climate Control Temperature
I have a 2024 Chevrolet Silverado 1500RST I updated the app today on my iPhone which has the most recent iOS. When I use the app to remotely start my vehicle it no longer allows me to see or set my preferred temperature. 🤒 have restarted my phone and also saw a post recommending that you go to controller la within the app and select vehicle settings to turn on the option to remotely set the temperature. It shows o have an unlimited data plan, allow hotspot access is on and it shows my WiFi name and password. Nothing about setting temperature. The temperature option was available before the update. please advise. thank you so much!Onstar in my brand new 2025 Chevrolet Traverse LT is not working even though the light is green.
My OnStar stopped working 6 days ago! I called OnStar support since this is the 3rd time this happens! The first time they were able to trouble shoot the second time it fixed itself. Now this is the 3rd time and the OnStar button is green. I called and they told me the signal was not being received by my vehicle. They tried for over an hour. Even had me go into settings which didn’t work. Now they say I have to go to the dealership to see if they can figure it out! They said my unit might need to be replaced but how!! It’s a brand new vehicle got it with 3 miles on it!
Onstar Module Issues
I’ve spent over an hour going through posts and almost every single one is about back ordered modules with no ETA. This is a huge issue for THOUSANDS of us and many of us bought our vehicles mainly because we wanted these Onstar features. No ETA is not an answer and I would like to know when my Tahoe will be matched to my module and not Sally Brown’s Suburban, somewhere across the country! I’ve already been waiting over two months and I’m auto paying $50 a month for a service I can’t even use. You all told me my services would be free until the issue was fixed, but like clockwork, on the one month mark, it was disconnected. Unacceptable! I would like access to the services you gave me with no issue, for that free month (to entice me to buy) or I want a new module. I’d like some answers and no ETA is not an answer.OnStar Telematics module - no dates for backorder part is unacceptable
my 2025 Equinox EV (4000 miles) also has a failed Telematics module (as of 2.1.25) with a "backorder" status and dealer has no idea when it'll be in. Not only does it affect OnStar, but gps/maps/charger near you dont work either. You have to guess and figure it out manually. The car thinks I'm hundreds of miles from where I actually am and doesn't change location. This is unacceptable in any vehicle, but especially an EV which relies on the information to travel