Forum Widgets
Forum Posts
Account Linking Server Error
Hi I have a 2025 Suburban that I havent been able to link to mygm account, for the past month support has said wait 72 hours and try again, and again and again. Supposedly it has been escalated and they would contact me which didn't happen, In vehicle service works great but the app and website are useless unless I link my onstar account with my gm account. Anyone have any suggestions on what to do? they have already made me create a new mygm account and linking it from there but the page always says server error please try again later.Live traffic not working….
At my one year anniversary of Onstar I received a message that my 2024 Escalade’s Premium package needed to be renewed. I notified Onstar of the issue and they assured me that they would correct my account and that my Premium subscription was good for three years expiring in 10/27. The problem is that my Navigation has not shown “live traffic” or “alternate routes” since my renewal notification from Onstar. Do I need an additional subscription from Onstar to maintain live traffic with my navigation or is my Premium subscription enough?On Star Module
Technical and Service Support OnStar Support My 2025 Chevrolet Equinox has failed hardware — specifically the OnStar module. I was told this part needs to be replaced. Any idea how long that might take? I rely on this vehicle for long-distance travel with my son for sports, so navigation, remote lock/unlock, and remote services are essential. I loved my Equinox until these systems stopped working. Can you please look into this? Are replacement modules currently being manufactured or available? An estimate of how long it might take? Any assistance, guidance, or information is greatly appreciated. Thank you. I tried to send a private message to OnStar Support, but I received a message to try again later.OnStar 8 Years Basic Misleading
I just purchased a 2026 GMC Sierra for me and a 2026 Equinox for my wife on Jan 22 2026 and I found on the OnStar website Q&A that on Model Year 2025 and newer vehicles receive core OnStar features for 8 years, including automatic crash response, remote commands, audio apps, voice assistant and navigation. Well I keep geting emails that my OnStar trial is ending. So I called OnStar to explain this "trial" and found that I would be losing my Google Maps Navigation because I need the Internet connect that comes with the OnStat "Trial". So I would have to use my phone maps function to get any type of navigation in my tyruck after this "trial" ends. The OnStar Q&A website should have clearly stated this instead of leading me to beleive that I would have 8 years of navigation. The Dealer, Laura GMC in Sullivan should have known that when we questioned them on having 8 years of navigation. This really steams me for the following reasons. 1) My wife and I are both retired on a limited SS income and will not probably average more than 30 miles a week in town with exceptions if we travel out of state on those rare occasions. 2) Being retired we have a 2G limit on data on our phones which would evaporate quickly if we used any navigation app through our phones. 3) Our purchases were made with the knowlege of at least having 8 years of navigation through our vehicals. If I would have know the real story that the Window Stickers on both vehicals stating 8 years OnStar Basics, See ONSTAR.COM for Terms, did not include naviagaion after this 30 day OnStar trial I would have bought a Ram 1500 or a Ford F150. OnStar should be ashamed...Sign in another way
The sign in method you used doesn't match this account. I get this message every time I try to log into my onstar account. I'm able to log into my Chevrolet account and all of the buttons are in there to start and unlock the car and all of that, but I can't sign in to view my onstar plan. I've called, chatted, and emailed into onstar support and they said they mad some changes to my account and that it should be fixed, but it isn't. How do I get this to work?