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Remote Start No Longer Allowing to Set Climate Control Temperature
I have a 2024 Chevrolet Silverado 1500RST I updated the app today on my iPhone which has the most recent iOS. When I use the app to remotely start my vehicle it no longer allows me to see or set my preferred temperature. 🤒 have restarted my phone and also saw a post recommending that you go to controller la within the app and select vehicle settings to turn on the option to remotely set the temperature. It shows o have an unlimited data plan, allow hotspot access is on and it shows my WiFi name and password. Nothing about setting temperature. The temperature option was available before the update. please advise. thank you so much!Over 900 on backorder; no ETA
Per my dealer, there are over 900 communication modules on backorder in the system with no ETA as to when they will be available. Don’t know if that is just for Chevy, or if it involves other brands also. I am in my fifth month and truly frustrated. Is over 900 waiting not enough to warrant GM to do something? Perhaps if they put as much effort into fixing this as they do in sending me renewal emails (my plan expired last month), they might make some progress. What do others think? Has anyone been offered any “compensation” for their trouble? My rep told me in an email that once fixed could discuss; but that seems like just a tactic to pacify me in hopes that I will go away. They sold me features and services that I couldn’t/can’t use. There should be some restitution for that. A year of free service? I am thinking at a minimum for every month it is down, there should be 2 months of credit; but honestly that may not be enough to keep my goodwill as a customer for over 40 years. What do others think? Am I being greedy or does that seem reasonable?No data/telematics unit broke after 6 months
A couple weeks ago the cellular connection on my new equinox EV started getting intermittent. The car was less than six months old. Sometimes I’d start the car and it would connect, other time not. (No “5G” icon the upper right; no GPS; no nav; no Google Assistant) Now it never connects. Hasn’t connected in a couple weeks. Called onstar. Escalated to level 2. They said “we can’t do anything remotely. Take it to dealer” Took it to dealer. They don’t even seem to know what I’m talking about on cellular connection. Had to show them on a loaner how it’s supposed to work. They called me five days later to pick up car. Not working. Sheet says “we updated the software. Customer should call onstar if problems persist.” I left it there and told them it still isn’t working. They called me later and said “onstar says you don’t have a WiFi hotspot plan.” I said “nope, this has nothing to do with that.” They called back and said “we talked to onstar again. You need a new onstar module but it’s on back order and there is no ETA.” What should I do? Will you all ever fix this?Another Telemetrics module....
Another telemetrics module dies with no ETA for replacement. Frankly, after reading all the posts I'm not sure replacing the module with the same module is a great idea given all the posts about this module failing. We have a 2025 Chev Equinox EV. The module failed with less than 5k on the car. I think a huge step forward for GM is to communicate. Is it a design flaw or are we at the point where 4G service isn't viable and they need to upgrade to the 5G chipset? It is my understanding that this current version of module has been in use since 2015. Reading that several posts talk about this module failing multiple times, makes me wonder about airflow and heat around the module. GM needs to communicate with its customers en mass as to what it knows about these failures. What is the percentage of failure? They sold 2.7 million vehicles in 2024, what is the failure rate? Is it a design flaw, heat caused as example? Supply issue? I find this a little hard to believe but maybe its possible. What we don't need is are answers like: "we're sorry you're experiencing this issue."Telematic Control Module needs replacement, but backordered with no ETA?! UNACCEPTABLE
My 2024 Equinox EV 2RS (Purchased brand new in November '24, only 1,568 miles on to-date) is now in the dealership for the third time due to what was thought to be a 12v battery problem. Turns out, it was a faulty Telematic Control Module that needs replacing, and the dealership that's working on it says GM has no timetable/ETA for the part?! The amount of posts on here reflecting how frequently this is happening should make GM want to have THOUSANDS of these parts on hand for immediate deployment, not arbitrarily informing dealerships, "There's no ETA." I'm a new mom and back to work for the first time since giving birth in October, and being unable to count on a vehicle to simply work is beyond defeating.OnStar Module
I have a 2022 Escalade Sport Platinum and the on star/wifi/app completely stopped working in January 2024. I took the vehicle to my local Cadillac dealership and they told me the OnStar Module has to be replaced and that the part is currently on backorder with no update on when the part will be in. It has been 3 months since the module has stopped working and there has been no update on when I will get this replaced. I do not understand how GM is able to continue build cars with these modules but aren't able to replace them when they go bad. It is an inconvenience having the OnStar option and paying the monthly subscription without having the ability to use it.Onstar Telematics Module Mayhem!
Hey everyone! Just wanted everyone to know that if an Onstar representative reaches out to you and says they can help you chances are THEY CANT AND WONT… unless your car is still under warranty. My car is a 2022 Buick Envision. I have A LOT of highway miles on it… that’s why finance… my module went out in DECEMBER. Just recently a rep said they can try to help me… I even go as far as sending them a QOUTE! Well guess what…after all that back and forth the ONSTAR rep tells me they can’t help me with this because I’m out of warranty! If I still had a warranty we wouldn’t be having this discussion right now… I’d be getting the problem fixed. The whole reason for reaching out in this forum was to try to get some help…not to be told something I already know! It still doesn’t EXCUSE the fact that my car is LESS THAN 3 years old with a failed Onstar module! The part is on back order, the dealer wants to charge $1000+ to fix, and I’m STILL paying for service I don’t have SINCE DECEMBER! Does everyone see the issue here? It doesn’t matter that I’ve been a loyal customer to GM for over 30 years, it doesn’t matter that I’ve paid for the premium packages in EVERY VEHICLE I’ve owned with Onstar, none of that matters. No one cares! I think it’s time to say goodbye to GM and go with their competitors and forget Onstar altogether! GM needs to step up their A game and issue a Customer Satisfaction recall on this module before they lose consumers by the droves! Shame on Onstar! Shame on GM! if people are still planning a class action lawsuit IM ALL IN!
