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Onstar Module Needs Replaced
I have a 2023 GMC Sierra 1500 Denali that I had to take in for a dealer for them to tell me the OnStar Module needed replaced. My vehicle is over the 36,000 miles so they quoted me close to $750 to fix it. This $80k truck is only a year and a half old! Mileage should have nothing to do with this part. How is this not something that is covered by GM and/or OnStar? Especially after reading about so many other brand new trucks having this issue.Telematic module is out
I recently bought a 2023 GMC acadia slt, we bought this one because it came with 3 years of onstar and wifi. Not the only reason we purchased this one, but it was a major factor. Anyway we have had this vehicle since 3 days before Thanksgiving. And the telematic module is out and we can't use any of the features, even the sos doesn't work. It seems as if this is a common malfunction so why hasn't it been recalled? Why should we have to pay to fix something on a year old vehicle? My mistake was not buying it from a gm dealer so I am basically SOL. I want my onstar, my navigation and the wifi i was promised when I bought a 30000 thousand dollar vehicle that these features were included. If the part isn't available how are we to fix it? When are they expected to be in stock? Why isn't this covered longer than the 36000 mile warranty? If someone's vehicle has over that on it. It shouldn't be our responsibility to pay to fix something on a new vehicle that apparently is faulty with how many complaints I have found about the module and onstar not working.Telematic Control Module needs replacement, but backordered with no ETA?! UNACCEPTABLE
My 2024 Equinox EV 2RS (Purchased brand new in November '24, only 1,568 miles on to-date) is now in the dealership for the third time due to what was thought to be a 12v battery problem. Turns out, it was a faulty Telematic Control Module that needs replacing, and the dealership that's working on it says GM has no timetable/ETA for the part?! The amount of posts on here reflecting how frequently this is happening should make GM want to have THOUSANDS of these parts on hand for immediate deployment, not arbitrarily informing dealerships, "There's no ETA." I'm a new mom and back to work for the first time since giving birth in October, and being unable to count on a vehicle to simply work is beyond defeating.Telmatic Module
To Whom it may concern, I have a 2023 (7/1/23) GMC Sierra. The telematics unit was out for approx. 5 weeks before I had a dealer appt for another issue. They said i would have to work with Onstar to figure it out, so I was at the dealer and I did just that. Onstar stated that I needed to schedule an appt. with the dealer. The dealer couldn't fit me in for another topic that day. Two weeks later the dealer stated that it was the telmatics module. It was also on backorder. It was 7 weeks since the need for a telematics module which was out of warranty. There is no future appt for the replacement do to it being on backorder. based on my internet research there appears to be an ongoing issue with these late model Telematics Modules across multiple brands. My questions.... Shouldn't this be covered under warranty (the dealer stated the GMC would cover half) since it is Onstar related and I have a 3-year subscription to the service? I think Onstar needs to credit me the time on the subscription once the app starts talking to the truck again. There is no end in sight on when the issue would be fixed. I am looking for Onstar feedback Thanks, DLBuff2025 equinox ev- OnStar Telematics module - no dates for backorder part is unacceptable
I recently bought equinox ev 2025. In 5th month of use, telematics system stopped working. Dealership mentioned that part is nationwide back ordered with no estimated date. And i saw on many portals where same issue has raised by many car owners. Is this normal to have this part back ordered with no estimated date. And if GM knows the problem with this part, why are they selling such cars. Is there a way to raise this concern with any federal department?OnStar Module Failure - software recall?
My 2022 Chevy Suburban Z71 OnStar Telematics Module likely failed. I took it into a local dealership in January due to the software recall. I explained to the service department that I had not been able to use the App to access vehicle info, start it remotely, access wifi, etc... since Nov 29, 2024. The service tech told me that the new software update should fix the problem. I had read about the telematics problem and called the service department prior to bringing my car in and the mechanic explained he would take a look at it. When the car was ready, I tried to access use the app and it still did not connect. The tech told me that I likely had to give the software some time to work itself out:). I'm in software and knew this was a load of BS. I asked him to bring the car back into the mechanic and he said I had to make another appointment and come back. So, my question is, what about the lack of access and I am still paying for wifi and OnStar. Can any credit be given retroactively and cancel or put this on hold until the issue is resolved? I am paying for something that is not functional....OnStar Module Broke
Brought my 2023 Yukon XL with 38K miles in to fix a recall and when I got it back now my “telematic control module/OnStar module” is broken and needs to be replaced. Dealer is telling me it will cost $900 and they have no idea when the part would even be in? This is ridiculous, not only should I not have to pay for this, but it shouldn’t have broke and if it needs fixing it should be done immediately.Weather Channel app not working
I‘m subscribed to the OnStar Preferred Plan. The other day I tried to access the weather channel app. I get this message “The weather channel app for Android Auto is being discontinued “. I do not use android auto. I called OnStar yesterday and was told there is a glitch in the Access app part of my subscription. They transferred me to the loyalty dept. They removed the plan from my account and added it back. That did not resolve the problem. I called back this morning and spoke to the same person in the loyalty dept. She transferred me to the Connection Center. They couldn’t help me after having me force stop the app. They opened a ticket to have Tech Support contact me. Can someone look at the notes that each department took and what they did at their end and had me do to resolve this problem? Thanks in advance.OnStar no longer accessible within GMC app or through GMC website.
2025 Yukon Denali purchased 07/01. Currently about 6,700 mi. Hello, Dealer activated Onstar Super Cruise Plan upon delivery. At first, online access to OnStar through the GMC website as well as OnStar remote functions on the GMC app worked flawlessly. Then it stopped: Remote functions on app disappeared (middle tab went away) and, under my vehicle, "Unlock OnStar Services" appeared. I called OnStar using the blue button and was told that OnStar had been reactivated, to log out and back in of the GMC app and that everything should be ok. It didn't work. I uninstalled and reinstalled the GMC app but still no luck. OnStar vehicle diagnostics no longer works. Over on the GMC website at gmc.com, my vehicle shows as "Not connected". When I click on "OnStar Plans", I'm taken to a screen showing "Sign in another way. The sign-in method you used doesn’t match this account". There's a blue button below labeled "Back to sign-in". Clicking on it brings me back to the same screen. However, the Hotspot and Super Cruise functions of OnStar work well. Thanks for your help!