Forum Widgets
Forum Posts
Remote Start No Longer Allowing to Set Climate Control Temperature
I have a 2024 Chevrolet Silverado 1500RST I updated the app today on my iPhone which has the most recent iOS. When I use the app to remotely start my vehicle it no longer allows me to see or set my preferred temperature. 🤒 have restarted my phone and also saw a post recommending that you go to controller la within the app and select vehicle settings to turn on the option to remotely set the temperature. It shows o have an unlimited data plan, allow hotspot access is on and it shows my WiFi name and password. Nothing about setting temperature. The temperature option was available before the update. please advise. thank you so much!Telematic Control Module needs replacement, but backordered with no ETA?! UNACCEPTABLE
My 2024 Equinox EV 2RS (Purchased brand new in November '24, only 1,568 miles on to-date) is now in the dealership for the third time due to what was thought to be a 12v battery problem. Turns out, it was a faulty Telematic Control Module that needs replacing, and the dealership that's working on it says GM has no timetable/ETA for the part?! The amount of posts on here reflecting how frequently this is happening should make GM want to have THOUSANDS of these parts on hand for immediate deployment, not arbitrarily informing dealerships, "There's no ETA." I'm a new mom and back to work for the first time since giving birth in October, and being unable to count on a vehicle to simply work is beyond defeating.OnStar Red Light
I have a 2025 GMC Hummer Ev and for over 2 months I constantly keep getting a Emergency Call notification and the OnStar Button is red instead of green. I can dismiss the notification on the dash but I cannot figure out how to fix the OnStar button from constantly turning red. I have taken my vehicle in to the dealership for this issue on 3 separate appointment/occasions. I was informed the could not find the issue nor any code. I have provided them videos of the occurances as well as taken it in when it happened. They have identified the code, but the tech stated he has to do research to figure out the code. He has yet to identify (research) the code in an effort to address the issue. I have no idea what the issue is as well as the lack of safety features I currently do not have. Kind of a concerning issue for me and more so my family.Over 900 on backorder; no ETA
Per my dealer, there are over 900 communication modules on backorder in the system with no ETA as to when they will be available. Don’t know if that is just for Chevy, or if it involves other brands also. I am in my fifth month and truly frustrated. Is over 900 waiting not enough to warrant GM to do something? Perhaps if they put as much effort into fixing this as they do in sending me renewal emails (my plan expired last month), they might make some progress. What do others think? Has anyone been offered any “compensation” for their trouble? My rep told me in an email that once fixed could discuss; but that seems like just a tactic to pacify me in hopes that I will go away. They sold me features and services that I couldn’t/can’t use. There should be some restitution for that. A year of free service? I am thinking at a minimum for every month it is down, there should be 2 months of credit; but honestly that may not be enough to keep my goodwill as a customer for over 40 years. What do others think? Am I being greedy or does that seem reasonable?No data/telematics unit broke after 6 months
A couple weeks ago the cellular connection on my new equinox EV started getting intermittent. The car was less than six months old. Sometimes I’d start the car and it would connect, other time not. (No “5G” icon the upper right; no GPS; no nav; no Google Assistant) Now it never connects. Hasn’t connected in a couple weeks. Called onstar. Escalated to level 2. They said “we can’t do anything remotely. Take it to dealer” Took it to dealer. They don’t even seem to know what I’m talking about on cellular connection. Had to show them on a loaner how it’s supposed to work. They called me five days later to pick up car. Not working. Sheet says “we updated the software. Customer should call onstar if problems persist.” I left it there and told them it still isn’t working. They called me later and said “onstar says you don’t have a WiFi hotspot plan.” I said “nope, this has nothing to do with that.” They called back and said “we talked to onstar again. You need a new onstar module but it’s on back order and there is no ETA.” What should I do? Will you all ever fix this?Another Telemetrics module....
Another telemetrics module dies with no ETA for replacement. Frankly, after reading all the posts I'm not sure replacing the module with the same module is a great idea given all the posts about this module failing. We have a 2025 Chev Equinox EV. The module failed with less than 5k on the car. I think a huge step forward for GM is to communicate. Is it a design flaw or are we at the point where 4G service isn't viable and they need to upgrade to the 5G chipset? It is my understanding that this current version of module has been in use since 2015. Reading that several posts talk about this module failing multiple times, makes me wonder about airflow and heat around the module. GM needs to communicate with its customers en mass as to what it knows about these failures. What is the percentage of failure? They sold 2.7 million vehicles in 2024, what is the failure rate? Is it a design flaw, heat caused as example? Supply issue? I find this a little hard to believe but maybe its possible. What we don't need is are answers like: "we're sorry you're experiencing this issue."Brand New Equinox EV with dead telematics module
We purchased a new Equinox EV at the end of April and within 1500 miles the navigation, onstar connectivity, and wifi hotspot went out. After 3 calls and no help at all from OnStar we made an appointment with the Chevy dealer who confirmed it was a faulty telematics module (I was not surprised from what I’ve read). The part is on back order with no timetable for repair. Obviously this is also par for the course from what I’m reading. What I am very troubled by is that GM has removed Apple CarPlay for their vehicles and forces you into their system for navigation and it fails almost immediately with no estimate as to when it’s repaired. I was willing to overlook no CarPlay, I was willing to accept these features behind a paywall, but I’m more than perturbed that they put these features behind a paywall and they don’t work. This is the first GM product I’ve purchased in over 20 years and if this speaks to their quality it will be the last.
