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Why is the plan renewal offer in the app not available when you go to renew?
I have a message in my app that states my plan expires in 1 day, and when I called to renew with that 30% discount, $349.30/year for OnStar One, but I was told it was unavailable to me. Why advertise that if you won't stand behind the offer?? That's such misleading advertising and a sketchy business practice.Can’t get the 3yr Onstar plan that was included with vehicle
I purchased a used 2024 Hummer EV SUV used from a GMC dealer. When I tried to activate the Onstar 3 year premium plan included with the car that is on the window sticker, they are saying since it is used it’s only 30 days. I know this is incorrect. I have read several posts of other owners having the same problem but got it resolved. I have tried Onstar many times and they keep escalating the claim and say they will call back but never do. Who at OnStar can I talk to to get this resolved?onstar telematics module
I have the same problem as everyone else... Onstar Module. I have a 2022 Trail Boss I bought in October 2024. Looking at all the defective modules and time frame to get a replacement my next step is a lawyer for some type of Class action lawsuit. GM should have had a recall on the defective hardware. Since they do not I am going to help them along! Balls in your court GM!Onstar module
How long are people waiting for their onstar module? My dealer advised me today that I need mine replaced. One of the many things I have going on is that I can’t charge on a schedule. Is that part of the module? So I can’t charge during off peak hours. Any advice would be great. Thank you.Wi-Fi issues
this is the third HD2500 that I have owned and each vehicle has had very poor wi-fi service, to the point to where I would need to turn off my wifi on my phone just to get data. We are consistently in areas where AT&T has weak signals. So, I can only assume this is the culprit. When will we have the option to choose the cellular provider that works best in out area? Has anyone else experienced similar issues?2025 Cadillac Lyriq OnStar Telematics issues
I see some threads on the OnStar telematics module issues. I have the samething for my 2025 Lyriq and I didn't realize it was busted for a few months (6 to be precise) before I headed out of town and wanted to use the charging locations on the map to realize it got all the information wrong. Visited the dealer since then and they told me it's back ordered and they really don't know when it's going to be available to replace. If the issues are so prevalent why is GM/OnStar not on top of this and fix the systemic issues with the module? Seems like there is no coordinated effort to fix this as this is affecting other line of vehicles too (Chevy, Denali and others). What can be done to fast track this? Regards.Don't keep the service if its not working
I was not able to get all of the features to work that came with my plan. On star had trouble fixing the problem and they told me to wait until the problem was fixed and they would give me a credit for the time it was not working. 13 months later I'm told my radio on my 2019 Suburban was being decommissioned and they could not fix the problem. The agent cancelled my plan but never told me, I found it in an email later. As a courtesy On star refunded $11.99 but refused to refund the 13 months the service did not work and they were trying to fix it. The radio being decommissioned is apparently on an internal training memo.
