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Streaming for RSE
Hello, just bought a new Yukon 2025, I have the streaming package but I can’t use the rear entertainment due to it saying that I need to purchase in vehicle streaming (which I have). I have been in the phone with OnStar multiple times, have had two “escalations” and reset everything under the sun 1,000 times. Need help.Spoken directions on Apple Maps over BlueTooth / HFP on 2015 Chevy Equinox
Until about 2 or 3 years ago, I used to be able to get spoken directions from Apple Maps when listening to the radio on my 2015 Chevy Equinox, when my iPhone was connected via BlueTooth. It would interrupt the radio briefly to give the directions, and it would appear as if a call was active for a few seconds. There would be an option in Apple Maps to use "Chevy Equinox" as the output, rather than the dock connector. In looking online, it sounds like the feature I was previously using was called HFP. About 2 or 3 years ago, this stopped working, since I could no longer find the option to control the audio output in Apple Maps. I have on the "Directions on Radio" setting, but it doesn't seem to do anything. Any advice, or does it just not work anymore? Thank you. At the time, I was using an iPhone SE, and thought maybe it had something to do with the phone. But now I have the same problem with a brand new iPhone 16. Did an iOS update a few years ago break this feature, with no way to fix it? Or am I doing something wrong? I can only get spoken directions if listening to music on my phone through the USB cable. It would probably also work if listening to music through BlueTooth. But I'm asking how to get it to interrupt the radio, which it no longer seems to have an option to do. Thank you.MyChevrolet app hasn't connected to car since October
When I click on Vehicle Status on the MyChevrolet app, it says that it last connected to the car in Oct. 2024, and has not updated any info since then. The controls such as automatic start still appear to work. How can I fix this problem? Thank you.Onstar Module failed 200miles into ownership
We just bought a brand new, 2025 GMC Yukon Denali Ultimate and this morning, a few hundred miles into ownership, the module failed. What a terrible experience. Six figure vehicle and we cannot use several features two days into ownership. Absolutely unacceptable. No supercruise, gps, internet, remote capabilities, nothing. We immediately called our gmc dealer and they placed the order for the telematics module but just like several other owners have experienced, its back ordered. Extremely frustrating experienceText messages from iPhone on 2015 Chevy Equinox MyLink
Until about 2 or 3 years ago, I used to be able to get text messages on the MyLink screen on my 2015 Chevy Equinox, when my iPhone was connected via BlueTooth. In BlueTooth, I have the option to enable notifications turned on. About 2 or 3 years ago, this stopped working. At the time, I was using an iPhone SE, and thought maybe it had something to do with the phone. But now I have the same problem with a brand new iPhone 16. Did an iOS update a few years ago break this feature, with no way to fix it? Or am I doing something wrong? Thank you.Alexa skill for My Chevrolet no longer available
I use a routine on my Alexa device to open my garage door and start my vehicle daily while getting ready to leave for work. Within the last week, I noticed that I wasn't getting prompted for my PIN to start my vehicle, and getting a message from Alexa that it couldn't connect to My Chevrolet. This has happened before and I would just have to re-link my account in the Alexa app. When I tried to do that, it appears that the My Chevrolet skill is no longer available on Alexa. Has it changed to something else?Weather Channel app not working
I‘m subscribed to the OnStar Preferred Plan. The other day I tried to access the weather channel app. I get this message “The weather channel app for Android Auto is being discontinued “. I do not use android auto. I called OnStar yesterday and was told there is a glitch in the Access app part of my subscription. They transferred me to the loyalty dept. They removed the plan from my account and added it back. That did not resolve the problem. I called back this morning and spoke to the same person in the loyalty dept. She transferred me to the Connection Center. They couldn’t help me after having me force stop the app. They opened a ticket to have Tech Support contact me. Can someone look at the notes that each department took and what they did at their end and had me do to resolve this problem? Thanks in advance.2025 Suburban - Wifi Hotspot doesn't work
Just bought a 2025 Suburban in February. The Wifi hotspot initially worked but now that my trial has ended and I am just running unlimited data it won't let any devices connect. I contacted support through and they tried multiple times to fix it but have now submitted a ticket to technical support because they couldn't get it to work. Considering the car is only a month old and my previous Chevy never had issues with the hotspot this is very frustrating. Anyone figure out what the issue is? Don't really want to wait 5+ days for support to reach back out.OnStar Telematics module fixed - yay
I’ve not followed every thread on this topic here because now there are so many to keep up with. But in one I did read about someone whose part arrived and the repair was successful. Thought I’d share my experience as well because knowing some were having success helped my sanity 😊 – even if not my patience. 2023 Denali. Got my Telematics module replaced last week. The old one died December 19, 2024 after the software upgrade. It’s not my daily driver so I didn’t notice for a month. Two months later part arrived. Unlike many here, my mileage is very low so warranty covered my repair. On the warranty ticket the repair came to $600. $312 was 1.6 hours of labor. That’s $195/hr – holy cow. Granted the canned responses here don’t seem very helpful at first glance but I took their suggestion and established contact with the team here. They responded often with updates but since they don’t have the power to control inventory, they can’t really expedite anything – at least I assume they can’t. In my case though – once the part was delivered to the dealer – I heard from the OnStar team here first. Went to the dealer and said there’s a rumor that my part has arrived. They hunted around on their terminal for a few minutes and then agreed it was present. Stating that no one told them. Probably the OnStar team was communicating with the parts dept and not the service advisors. In my case I happened to come across solid evidence that the software update killed the unit. Unlike some here, I didn't notice on the ride home after the upgrade that anything was broken. I was looking at the GMC app later because I realized I’d not gotten a monthly email status report on the truck. When I checked the map page, it showed the last time my truck was “seen” was “2 months ago”, AT the dealer. The date I noticed that was mid-February – 2 months after the “update”. Mid-morning on "repair day" I thought about the app again and fired it up. Showed the truck at the dealer and was “seen” 44 minutes ago. That told me the repair was successful 😊. I’ve got a 2023 so that means I paid up front for 3 years. When I called OnStar from the truck to confirm everything looked good on their end I ended up talking to tech support for something unrelated to the repair. It was then I asked if I could get my subscription extended for 3 months since it stopped working mid-December after the update. They had to converse with a supervisor for a few minutes but no other questions were asked - they agreed to the extension. Maybe they already had the evidence I'd share with the team here in February. Such as life with so much tech in vehicles these days. I had assumed my 2023 had a version of the hardware that the new software was not compatible with. I've seen scenarios like that before. But when people here with 2024's started reporting the same, that kind of kills that theory. Sounds kind-of like a BIOS update for a PC where it fails for some reason, rendering the PC useless. Then, unlike modern PC's the OnStar unit can't just be reprogrammed with a new "BIOS". It's just dead - because it's a 3rd party piece of hardware and they never expected this kind of failure. Thanks again to the team here for giving us a place to share our stories and know that we're not alone. Thanks also for keeping me updated along the way. Now I've got to come up with a pre-flight checklist to keep in the truck that I can go over after every "oil change" !