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- cscate5831 minutes agoPlace Technical and Service SupportTechnical and Service SupportNew Contributor3Views0likes0Comments
On Star module
Does anyone know who to contact for help with the onstsr module. We have a 2025 Acadia the module went out and we’ve had no luck with the dealership we bought from to the point that I’m gonna go elsewhere. The also lost the antenna cover and no answer on that either41Views0likes3Comments- 33Views0likes1Comment
GMC PIT6455B (Version 3)
When are we likely to see a fix for this issue (OTA or otherwise)? I have a brand new 2026 Sierra 1500 Denali and the intermittent yet regularly reoccurring 'Service Driver Assist' message and inoperable (red light) alert for the OnStar service that I am paying for is getting really old, really quickly. Date Bulletin Change November 20, 2025 PIT6455 — Version 1 GM identifies the condition as a software anomaly. No repair for either 2025 or 2026 trucks. Engineering investigating. May 4, 2026 PIT6455A — Version 2 GM announces that an OTA correction has been released for 2025 trucks. The 2026 investigation remains open. June 22, 2026 PIT6529 — Version 1 GM publishes the detailed K73 OnStar/telematics update procedure for affected vehicles through model year 2025. July 6, 2026 PIT6455B — Version 3 GM adds a direct reference to PIT6529 for 2025 trucks. The 2026 guidance remains unchanged: no remedy yet. Because this known issue is not classified as a GMC recall the dealer apparently had no obligation to disclose this PIT and the associated fault at the time of the sale. Disgruntled GMC customer.150Views0likes7CommentsChevy App not updating
I've updated the software on my phone, deleted my chevy app & reinstalled, restarted my phone, cleared phone storage, tried turning on the car, driving it, shut it off to force a vehicle data cycle & I still can't get my chevy app to update. The vehicle status never changes. I bought my vehicle on 6/20 & it was working fine & then it just stopped within the last few weeks. Is there anything else I can try?56Views0likes1Comment- 22Views0likes1Comment
Onstar module malfunction/ refund
I recently recieved a recall for my 2025 gmc Acadia stating the onstar module was malfunctioning. This has been an ongoing problem since august. I haven’t been able to access my benefits that entire time. I just recently got my onstar fixed and now it’s expiring. When I spoke with an agent to get my onstar fixed over the phone the gentleman told me they would give me a credit for the months I went without.70Views0likes1Comment- 42Views0likes1Comment
Telematics Module Support
🚨 We’re working closely with our dealership service teams to support needed repairs for any customer experiencing issues with the telematics control processor. We know this can take time, and we appreciate your patience.
If you’re experiencing issues with your telematics control processor, please message us privately at OnStar_Support so we can directly assist you with the information available to our team. Your local dealer can provide the most current information regarding diagnostics, repairs, and part availability.
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