Forum Discussion
Onstar in my brand new 2025 Chevrolet Traverse LT is not working even though the light is green.
My OnStar stopped working 6 days ago! I called OnStar support since this is the 3rd time this happens! The first time they were able to trouble shoot the second time it fixed itself. Now this is the 3rd time and the OnStar button is green. I called and they told me the signal was not being received by my vehicle. They tried for over an hour. Even had me go into settings which didn’t work. Now they say I have to go to the dealership to see if they can figure it out! They said my unit might need to be replaced but how!! It’s a brand new vehicle got it with 3 miles on it!
31 Replies
This has happened to my 2025 Buick Enclave. There is some mass problem. They are going to have to order a new module after it being in the shop a week. Sometimes it works, sometimes it doesn't, brand new car..... But it is on back order from what I can tell "Forever". I need to see what the lemon laws are. At this point I'd like to just go buy another brand other than GMC. Maybe go back to a Jeep, the Uconnect never failed like this.
Hello there, @DThornhill. Our team regrets to hear that these difficulties have negatively impacted your new Buick and OnStar experience. We recognize how important these features are to you in your everyday life and can understand your current dissatisfaction. OnStar wants better for our dedicated Members. We'd appreciate the opportunity to learn more about this situation so we may determine how to best assist towards a swift resolution. If you'd like to move forward with this assistance, please don't hesitate to send us a private message to continue. Our team will be keeping an eye out for your response and hopes to hear from you soon.
How do I send you a private message? This situation has caused us much grief. I bought the car for a long road trip with my son who is autistic, and felt we would have safety for him as if anything went wrong, he could just push the SOS button, and get help and not have to be able to know where his is. Now we have none of those features, and not even navigation and we leave for our trip in 3 days. I am beyond angry. This should not happen for a new car. I definitely made a mistake in my car purchase.
The exact same thing just happened to me! 2025 Chevy traverse Z 71. Was just on a road trip and it stopped working! OnStar doesn’t work Google assist does not work super cruise does not work as well as satellite radio for certain channels due to no OnStar signal. I spoke to OnStar. They could not reset it! I’m paying for things and I can’t even use the features! I feel super unsafe as my vehicle cannot be located! I can’t even use the app as the information is incorrect nor can I use the watch app to start the vehicle. What is going on!
Don’t expect Onstar to help you. Advisor Jack is no help. None of these advisors are. Don’t you know when you call them it’s someone in another country. Why should they care about your problems? My Onstar hasn’t worked since December. Needs a new module. Part on backorder and they expect you to pay for it! Onstar says they’ll help, they’ll ask you to give them all this information and tell you in the long run there’s nothing they can do so good luck! Nothing but runaround.
This issue is NATIONWIDE. There needs to be a recall.The whole Onstar group needs a recall. My 2023 Silverado has issues. They say there is nothing wrong with my truck, or my account. They just can’t activate my service on my truck. They say it’s on their end. They say it’s going to be 3-5 days to resolve the issue. It was working, then they turned it off, and now they can’t turn it back on. That’s my two cents about Onstar. Kind of worthless. I’m using the hotspot on my phone just so I can use the services or apps in my radio. Ridiculous!
This exact same thing is happening in my 2025 Traverse. Have you had any luck resolving it??
No luck - it’s a lemon and from what I see happening to a lot of people. My location is null and no onstar service works.
We appreciate you bringing this unexpected concern with the OnStar services that you love and depend on to our attention, @Lor25. Our team recognizes how frustrating these situations can be and assures you that we're here to help. As safety is our top priority, please send us a DM with some more details as well as your OnStar account number, VIN, the current mileage, and the name of your preferred dealership so that our team can assist to the best of our abilities. Our team will be keeping an eye out for your response and hopes to connect again soon. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement. - Jack
(https://www.gm.com/privacy-statement)
This exact issue is happening with my '25 RS and Onstar has been no help whatsoever. They promise to call back in 2 or 3 days, five days later I call them. After escalating it twice, they now say I need to take it to the dealership for diagnosis. My appointment is Monday. I'm going to have to rent a car while it's in the shop.
It’s a **bleep** show with GM and OnStar. The telematics units are all broken or malfunctioning. Mine is supposed to be replaced but it’s on back order probably because we are all experiencing the same thing.
We're saddened to hear that you're still dealing with unfortunate concerns and part delays related to the OnStar hardware in your beloved 2025 Chevrolet Traverse LT, @Ajb5942. This is not reminiscent of the experience we hope to provide for our loyal Members. Our team would appreciate the opportunity to provide an additional layer of support throughout the duration of this repair process to ensure that this matter is resolved to your satisfaction as soon as possible. To best proceed, please send us a private message with these details to OnStar_Support. We'll be keeping an eye out for your response and hope to discuss this again soon.
Our team regrets to learn that you've encountered similar concerns with the OnStar connected services in your beloved 2025 Chevrolet Traverse RS, @MimiCarol57. We recognize how frustrating it can be when the features you depend on aren't functioning properly and are glad to hear that you've already taken steps to address this matter with your trusted dealership. If you'd like an additional layer of support throughout this service process, please don't hesitate to send a private message with these details to OnStar_Support to continue. Just select the envelope icon at the top right of your screen to get started. We hope to hear from you again soon.
We appreciate you bringing these recurrent difficulties with connecting to the OnStar services in your new 2025 Chevrolet Traverse to our attention, @Gricelda. This is not the impression which we strive to make on our new Members. OnStar places your safety and satisfaction as our highest priority. With this in mind, our team would like to learn more about this situation to assess how we may best be able to assist you moving forward. To proceed with this support, we kindly ask that you send us a private message with your OnStar account number and/or VIN, as well as the name of your participating dealership. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We'll be monitoring our inbox and hope to hear from you again in the near future. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement
Same thing has happened to me. 2025 Enclave is 5 months old and onstar and WiFi don’t work. The location is stuck in the middle of nowhere. The car was at the dealership and they didn’t think there was a problem. Still doesn’t work.
It finally stopped working enough to not work at the dealership. They had it 4 days trying to do software updates and this and that. They finally ordered a telematic control module, it took a week to get it in and a couple days to replace it. So far it has worked since then. Crossing fingers.
Is it still working? My infotainment screen goes off constantly and they said it was the telematic module also, It's at dealership now being installed, I really hope it fixes it finally
Thank you for bringing this to our attention. We know how frustrating this concern with your OnStar must be. While we are unable to expedite part deliveries or vehicle repairs, our team would still be glad to connect to learn more and assist to the best of our abilities. We do see that you've sent us a private message. An advisor should be connecting with you shortly to further assist.
This has been going on for weeks in my equinox ev. Being ev I cannot even charge the vehicle properly. Onstar is not helping. I’ve spent hours on the phone with them with no resolution. They have a complete disregard for driver safety. I regret purchasing a vehicle that is required to have onstar. Very frustrating.
This is happening in my 2025 Traverse. What is the resolution?
Unfortunately, it isn’t easy. My 2025 Buick Enclave had the same issue. Started on July 5, 2025 and resolution was replacing the telematic control module and that was done on October 28th. Car was tied up for many days without any resolution.
Also I was told there was a back order for. 7,500 of these telematic modules with GM.
Thank you for reporting this concern. We would like the opportunity to restore the OnStar services in your Traverse as soon as possible. Please send us a private message to OnStar_Support with more details of your experience so we can look into this further. Just select the envelope icon at the top right of your screen to get started.
Same problem, dealer had to replace my onstar module now I have no service from onstar. They have been zero help and just keep passing me to the next department.
We know how frustrating this concern with your OnStar service must be, Jason. Our team would be glad to connect with you to look into this. To get started please send us a private message by selecting the envelope at the top right of the page.
