Forum Discussion
Onstar in my brand new 2025 Chevrolet Traverse LT is not working even though the light is green.
My OnStar stopped working 6 days ago! I called OnStar support since this is the 3rd time this happens! The first time they were able to trouble shoot the second time it fixed itself. Now this is the 3rd time and the OnStar button is green. I called and they told me the signal was not being received by my vehicle. They tried for over an hour. Even had me go into settings which didn’t work. Now they say I have to go to the dealership to see if they can figure it out! They said my unit might need to be replaced but how!! It’s a brand new vehicle got it with 3 miles on it!
5 Replies
This has happened to my 2025 Buick Enclave. There is some mass problem. They are going to have to order a new module after it being in the shop a week. Sometimes it works, sometimes it doesn't, brand new car..... But it is on back order from what I can tell "Forever". I need to see what the lemon laws are. At this point I'd like to just go buy another brand other than GMC. Maybe go back to a Jeep, the Uconnect never failed like this.
Hello there, @DThornhill. Our team regrets to hear that these difficulties have negatively impacted your new Buick and OnStar experience. We recognize how important these features are to you in your everyday life and can understand your current dissatisfaction. OnStar wants better for our dedicated Members. We'd appreciate the opportunity to learn more about this situation so we may determine how to best assist towards a swift resolution. If you'd like to move forward with this assistance, please don't hesitate to send us a private message to continue. Our team will be keeping an eye out for your response and hopes to hear from you soon.
How do I send you a private message? This situation has caused us much grief. I bought the car for a long road trip with my son who is autistic, and felt we would have safety for him as if anything went wrong, he could just push the SOS button, and get help and not have to be able to know where his is. Now we have none of those features, and not even navigation and we leave for our trip in 3 days. I am beyond angry. This should not happen for a new car. I definitely made a mistake in my car purchase.
We appreciate you bringing these recurrent difficulties with connecting to the OnStar services in your new 2025 Chevrolet Traverse to our attention, @Gricelda. This is not the impression which we strive to make on our new Members. OnStar places your safety and satisfaction as our highest priority. With this in mind, our team would like to learn more about this situation to assess how we may best be able to assist you moving forward. To proceed with this support, we kindly ask that you send us a private message with your OnStar account number and/or VIN, as well as the name of your participating dealership. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We'll be monitoring our inbox and hope to hear from you again in the near future. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement