Forum Discussion
Onstar in my brand new 2025 Chevrolet Traverse LT is not working even though the light is green.
This has happened to my 2025 Buick Enclave. There is some mass problem. They are going to have to order a new module after it being in the shop a week. Sometimes it works, sometimes it doesn't, brand new car..... But it is on back order from what I can tell "Forever". I need to see what the lemon laws are. At this point I'd like to just go buy another brand other than GMC. Maybe go back to a Jeep, the Uconnect never failed like this.
Hello there, @DThornhill. Our team regrets to hear that these difficulties have negatively impacted your new Buick and OnStar experience. We recognize how important these features are to you in your everyday life and can understand your current dissatisfaction. OnStar wants better for our dedicated Members. We'd appreciate the opportunity to learn more about this situation so we may determine how to best assist towards a swift resolution. If you'd like to move forward with this assistance, please don't hesitate to send us a private message to continue. Our team will be keeping an eye out for your response and hopes to hear from you soon.
How do I send you a private message? This situation has caused us much grief. I bought the car for a long road trip with my son who is autistic, and felt we would have safety for him as if anything went wrong, he could just push the SOS button, and get help and not have to be able to know where his is. Now we have none of those features, and not even navigation and we leave for our trip in 3 days. I am beyond angry. This should not happen for a new car. I definitely made a mistake in my car purchase.
Our team regrets to hear of the grief that this situation has caused you, @DThornhill. Rest assured that OnStar is committed to ensuring that these concerns are addressed and resolved for you. We see that you were able to send us a private message and will be continuing our discussion there. Our team will be right with you.