Forum Discussion
No WiFi Connectivity
I have a case that has been escalated to Tier 3 support. The advisor who called me today said they can provide WEEKLY updates! Yes Weekly!!
I just got the car yesterday and the WiFi wont work in the vehicle. Works great when I am in the garage at my home and connected to my home internet, but that doesn’t do me any good when I am on the road.
the onstar activation agent I spoke with could barely speak English, I could barely hear him, and he seemed rushed to get me off the phone.
Just purchased $110K vehicle and the OnStar WiFi doesn’t work. And it may not work for weeks according to support. Can’t wait for the surveys to come out. I have zero faith this is going to get resolved.
3 Replies
We understand how frustrating it can be when the features of your vehicle are not working as intended. Please be assured that your case agent is doing all that they can to help and they are currently in the best position to proceed with assisting you.
You understand?!? Did you spend the money on the vehicle? I appreciate the attempted empathy. I want and I am entitled to the functionality that I expect and paid for with the vehicle.
We hear you. Our team knows how upsetting it can be when important features are not functioning like they should. Your sentiment shared here will be documented. For the best assistance, we recommend continuing to work with your case agent. If you have any trouble connecting with them, please feel free to send us a private message to OnStar_Support by selecting the envelope at the top right of the page.