Forum Discussion
OnStar website sign in isn’t working
What is wrong with onstar? I cannot sign in as the page loops back to main page when I try to log in. My car is not connected to My Cadillac app and I can’t use any features.
3 Replies
We understand how frustrating this can be, @HeweyD. We’d like to gather a few more details to look into this further. Please send us a private message to OnStar_Support with your VIN or OnStar account number, the name as it appears on the account, and any error messages you’re seeing when trying to sign in. To get started, select the envelope icon at the top right of your screen. To learn more about GM’s Privacy Policy, please visit https://www.gm.com/privacy-statement.html. The information you provide may be monitored and recorded and is subject to the GM Privacy Statement.
Hi were you able to resolve the sign in issue? It's doing the same thing when trying to log in.
We appreciate you bringing this to our attention, Tiffany. Are you attempting to open the website on your computer or on sign into the app on a mobile device? We would first recommend clearing your cache/cookies/history, as well as closing/reopening the browser window or uninstalling and reinstalling the app before trying to log in again. If you continue to have difficulties, please reach out to our team by sending a private message to OnStar_Support. Just select the envelope at the top right corner of your screen to get started. Our team will keep an eye out for more details.