Forum Discussion
Telematics Module Failure
My 2023 Yukon Denali just joined the club of failed telematics modules. After doing the call in...unable to resolve...take to dealer dance, I was able to get an appointment and they confirmed it needs to be replaced. Obviously frustrating because it seems like one of those things that really shouldnt happen. We do a number of very long road trips from Texas to New England each year and I bought the car specifically because I wanted the duramax diesel engine, the rear entertainment system for my 7 and 4 yearolds (and my sanity), and the super cruise. That combo is very hard to find and even longer to order from GMC. When I was looking, I only found 4 on the used market and was quoted a one year lead time for ordering from GMC....I ended up buying mine from Carmax in California and had it shipped to Texas. I have absolutely loved the car because of those and was happy to continue paying for the service once the free trial ran out. Coincidentally one week before it was running out, and after I had already signed up, the system failed. We leave for our trip in 2 weeks and I'm going to be very disappointed if it doesnt function.
So I speak with the service rep at my dealership...she tells me about the backorders etc...which I already knew about from these posts but I told her I still want to go forward with replacing it so please order it. She gives me a quote for $1,150 all in (parts and labor) which seems absurd given that it failed through no fault of my own or any type of misuse. it's a 3 year old car...come on... But I told her I need it fixed and to order it. She's gone for a while and comes back and told me that I was very lucky and they were able to source one from the manufacturer...it'll be here in 3 days. Fantastic I guess.
I say all of that to ask...it seems like some have had varying success in having the replacement covered. If you have been successful...how did you do it? Given that I was able to get one immediately I didnt want to argue and miss out on it but I also dont really want to drop $1,150 on it either.
1 Reply
We recognize how the current circumstances with your Yukon are not at all ideal, especially with these unexpected out-of-pocket costs and your upcoming family trip in a few weeks. Our team would like to look into this further to see what we can further clarify regarding the repair timeline and assistance options alongside your dealership. To connect with us, please send a message to OnStar_Support with your full name, VIN, mileage, and the name of your involved GMC dealer. Just select the envelope icon at the top right of your screen to begin. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.