Forum Discussion
Telematics Module Failure
I just purchased my fabulous 2024 Blazer RS EV 8 days ago , and my service emergency calling error came on 3 days after I brought it home. I called OnStar, who tried resetting remotely, but that didn’t work. I tried the other step of shutting it off, walking away, then trying again. Error was still there. So I contacted the dealership, who told me they wanted $200 just to diagnose it. And I’m seeing $1000 estimates. All while finding out this is a common problem, has been for at least a couple of years, and it’s not being recalled or fixed under warranty if your warranty is over. This is very very disappointing and I can’t believe OnStar nor GM is taking care of this situation without charging us. What ever happened to taking care of customers so they return to your product or service?
This experience with your Blazer RS EV doesn't sound like something we hope to hear, @Edddreeb. We would like to learn more about your situation and assist to the best of our abilities. Once connected, we can best explore opportunities for support alongside the trained technicians of your servicing dealership, while they gather a formal diagnosis and work to address the concerns with your OnStar Service Emergency Calling Error. To start, kindly send us a message at OnStar_Support with your full name, email, phone, VIN, mileage, and the name of your involved dealer. Any other details or context you can share on where things stand currently with your vehicle and your plan of action with the dealer is also appreciated, as this can aid in our investigation. Just select the envelope icon at the top right of your screen to do so. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.