Forum Discussion
Alexa is gone from infotainment system and google store.
As many people have said in discussions for years now, No Alexa app, No customer. When I trade my 2025 Suburban in for a new vehicle, it will not be a Chevrolet. My entire house and business are connected through Alexa. Get with the program! Add features, don’t take things away that justify the purchase of a $89,000 vehicle. Your customer will leave you.
16 Replies
That is a difficult statement to respond to, @ToddVKrueger. We value you as a customer and do not want to see you go. Your feedback is extremely important to us, as it allows us to continue to manufacture vehicles with our customers’ needs in mind. We will see that your sentiments regarding Alexa in your Suburban are documented with the appropriate parties for further review. Should you have any questions, comments, or concerns, please do not hesitate to send us a private message with additional details.
We are also to be counted as disapproving of the removal of the Alexa app. We purchased our 2026 Yukon because it had Alexa. The last update took that away. Our cash purchase of this vehicle was wrought with many dealer problems and no resolution from GM customer support. We decided to buy American and left 25 years of Land Rover loyalty because this vehicle finally met all of our needs. The dealer / customer support was horrific and now this. We will never buy American again.
We truly appreciate you sharing this feedback with us. The satisfaction of our loyal and dedicated Members is of the utmost important to us, and we are just as disappointed as you to hear that we were unable to match the expectations you held for features within your vehicle, as well as the service you received. We always aim to provide the best support possible, however you interact with our teams. Additionally, one of our biggest goals is to continue optimizing the OnStar using a seamless vehicle app integration solution, and Google Built-In can perform the same services as Alexa, plus even more. If there is ever anything that we may assist you with in the future, or if you have questions, please don't hesitate to private message OnStar_Support for the most immediate support. Our team is always happy to help.
Thanks GM for screwing up my 2025 Sub High Country. We DO NOT use Google Assistant for anything, only Alexa/Amazon Music. This about justifies me getting rid of it. Please think through these updates carefully before pushing them out and consider the impact it has to your customer base.
We hear your feedback and take your comments seriously, @Swidener. Our team is always here and reachable with a private message at OnStar_Support if we can do anything to further assist you.
I recently impulse purchased my first GM vehicle in my near 70 years as a consumer. It's a wonderful GMC Sierra EV Denali. It's a splurge, for this old grandpa of 9 grandkids. I mention the grandkids because there is a gang-of-4 granddaughters that are almost daily climbing into my trucks and they were a bit surprised to see Pawpaw show up with the new electric truck. But as soon as they discovered it had Alexa riding along just like Pawpaw's other truck, all was well.
I have countless cherished memories of these little ones controlling the environment from the back seat by commanding Alexa as their personal disc jockey, as well as all kinds of hilarity with questions asked of Alexa to settle debates.
I could go on with many examples or stories that apply, but I think I've made the point.
What a dissapointing thing to find out. At some point the software on the truck will be UPDATED(?), only to discover it's not an enhancement or improvement. At least not in the experience of those 4 little girls opinion. :(
Fortunately Pawpaw still has his 2022 F150 KingRanch Powerboost. I can almost guarantee which truck they will prefer to go to the park or the campground in. And honestly? My current priorities in life will have me choosing what they prefer over my desire to drive my latest & greatest.
Thank you for shedding light on your experiences and sharing this feedback with us here, @Snakebitten. We genuinely hope that your enjoyment and memories made behind the wheel of your Sierra EV Denali with your grandchildren can continue. Insight on future updates is not something we can speak on currently, but we want you to know that your comments are heard, noted and taken seriously. Our team is always a private message away at OnStar_Support if there is anything we can do to assist you.
100% agree. I bought my car because of Alexa. My entire household is controlled by Alexa. If I would have known that GM was going to remove Alexa, I would have bought a Ford instead. This will be my last Chevy.
We appreciate you sharing your feedback on Alexa no longer being supported, @rbrown5. Our team values all customer input, and we will document your feedback internally.
Well It's time to reverse your program and support Alexa auto. As above my home is 100% Alexa. Send out an update and put amazon Alexa bac k on our systems....Oh and
by the way my first Chevy was a 1956 2 door 110 w/235 blue flame 6 with 3 on the tree... If you know what that is.........yes I'm 80 years young...
I also add my voice as I am extremely unhappy with this. One of the factors in deciding to purchase my 2025 Buick Enclave was Alexa. Now a year later they decide to remove it, BAD CALL. At least continue it with existing vehicles and phase it out with new ones but don't screw over those that made part of their decision to buy GM by doing this. Will not be buying GM again with leadership like this. FYI Alexa is used far more than google home across the country.
Your feedback is valuable to the advancement of our company. The thoughts and sentiments on the removal of Alexa services has been fully documented. We appreciate you sharing your voice on this matter.
All I’m reading are apologies. Why isn’t anything being done to resolve the issue? How about a response stating how and when the issue(s) will be resolved