Forum Discussion
Telematics Module Failure
I am having a similar issue. My car was purchased new in 2025, Equinox RS. I also purchased it because of the features, especially onstar. We also travel a lot and are traveling in a few weeks and need the onstar connectivity, maps, emergency services, etc. A month ago the wifi hot spot stopped working and features started failing. I talked to onstar and ended up at the dealer two days ago. They kept my car for two days only to tell me what I knew...new telematic control module needed to be replaced and it is on backorder, with no estimated time of replacement.
This is very frustrating. Its basically a year old car and the biggest selling point is not working with no fix in sight. Thankfully mine is under warrenty but in my opinion that puts me at the end of the line since it isn't a direct from customer payment to the dealer.
It does not escape us how important OnStar Services are to our dedicated Members while on the road, Jill. While your dealership is in the best position to address these module repairs and keep you updated throughout the process, our team is always here as an extra line of support. If it interests you to connect, please send a message to OnStar_Support with your full name, VIN, mileage, and the name of your involved dealer. Just select the envelope icon at the top right of your screen to begin. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.