Forum Discussion
OnStar website sign in isn’t working
We appreciate you bringing this to our attention, Tiffany. Are you attempting to open the website on your computer or on sign into the app on a mobile device? We would first recommend clearing your cache/cookies/history, as well as closing/reopening the browser window or uninstalling and reinstalling the app before trying to log in again. If you continue to have difficulties, please reach out to our team by sending a private message to OnStar_Support. Just select the envelope at the top right corner of your screen to get started. Our team will keep an eye out for more details.
This is happening on both the app and the website for me as well. It has been like this for months!!!!!
And I have done all of the above repeatedly! Never works
Hello I saw on a Facebook post someone had the same issue and they were told there email was corrupted and to make an account using a different email and I did it, it was doing the same thing to me and it WORKED! Make a new email or if you already have another make a new account with the new email and see if that works good luck!
Our team is happy to hear everything is going well now, Tiffany. If any further concerns come up, our team is always here for support. Feel free to send us a private message to OnStar_Support with more details. Just select the envelope icon at the top right of your screen to get started. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement.