Forum Discussion
Sign In hassle
Why does my GM OnStar app constantly ask me to Sign In again and again. It's a hassle because I use my password but it requires a special code sent to my email. How can I fix this redundancy? Thanks! JJ
5 Replies
Not sure about the "constantly ask me to Sign in again and again", but for the second problem: It is a security feature using your ID and password PLUS (the security part) sending you a number to an email or phone number for you to enter on the app's screen when asked. It is called a "Multi-factor authentication" (MFA) to help protect your account.
We appreciate your insight, @Waldo. Thank you for helping out!
Protect it from WHAT?
The privacy and security of sensitive personal information within customer accounts is a top priority. We maintain reasonable technical, administrative, and physical security and confidentiality measures designed to help protect Personal Information from unauthorized access or use. We also require (other than in certain emergency situations) third-party service providers acting on our behalf or with whom we disclose Personal Information to provide similar security and confidentiality measures. Learn more about the GM Privacy Statement at https://www.gm.com/privacy-statement, or explore cybersecurity at GM by visiting https://gm.com/cybersecurity. If you have questions or concerns surrounding your account that we can assist with, our team is always here. To connect, you can send us a private message with more details at OnStar_Support by selecting the envelope at the top right of your screen.
Thank you for connecting with us here, @Austin420. We know how frustrating sign-in concerns can be. As an initial troubleshooting step, we recommend uninstalling then reinstalling the app if you have not done so already. If that does not resolve your concern, please send us a private message to OnStar_Support by selecting the envelope at the top right of the page. Please include your full name along with your VIN or OnStar account number. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.