Forum Discussion
Tahoe Premier 2025 screen has become very basic
I have a 2025 Chevrolet Tahoe Premier, and my vehicle does not have an OnStar button at all.
Recently, the infotainment screen has become very basic and all apps have disappeared.
Symptoms:
•No apps available (no maps, no Google apps, etc.)
•OnStar is not showing at all
•No WiFi or network connection option in settings
•The screen only shows basic functions (radio + basic settings)
Current status: The system seems completely offline or like connected services are disabled.
Questions:
•Is this normal for some models that don’t have OnStar?
•Or is this a system issue?
•Does it require a software update or reprogramming at the dealership?
Also: How can I restore the apps or enable internet connectivity?
3 Replies
We recognize how frustrating it is to have your infotainment screen suddenly lose its functionality and apps @mehdarai.Our team would like to look into this further to help determine the next best steps. To connect with us privately, please send a message to OnStar_Support with your full name, VIN/Onstar Account number, current mileage, and the name of your preferred Chevrolet dealer. You can start this by selecting the envelope icon at the top right of your screen. To learn more about GM’s Privacy Policy, please visit https://www.gm.com/privacy-statement.html. The information you provide may be monitored and recorded and is subject to the GM Privacy Statement.
I’m having almost the same issue on my 2025 Tahoe Premier. The infotainment suddenly became very basic, all apps disappeared, no Google services, no Wi-Fi/network option, and even OnStar is not showing at all.
My vehicle also doesn’t have an OnStar button, so I’m confused if this is a system/software issue or something related to connected services being disabled. Did you find any fix yet, or did the dealership have to reprogram/update the system?
We would like to learn more about any radio concerns you currently have, @BrianJazz. To start, send us a private message to OnStar_Support with more details including your full name, VIN, mileage, email, phone and dealership name/location. Just select the envelope at the top right of your screen to do so. Any other details you wish to share are also appreciated, as context can aid our investigation. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement.