Forum Discussion
Live traffic not working….
At my one year anniversary of Onstar I received a message that my 2024 Escalade’s Premium package needed to be renewed. I notified Onstar of the issue and they assured me that they would correct my account and that my Premium subscription was good for three years expiring in 10/27. The problem is that my Navigation has not shown “live traffic” or “alternate routes” since my renewal notification from Onstar.
Do I need an additional subscription from Onstar to maintain live traffic with my navigation or is my Premium subscription enough?
5 Replies
We understand the importance of being able to use all of your vehicle's features and we'd the opportunity to learn more, @JohnB1. Please send a private message to OnStar_Support with additional details about your inquiry, and be sure to include your full name along with your VIN or OnStar account number. You can get started by selecting the envelope icon at the top right of your screen. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement.
Same. Purchased 2024 Tahoe Premium. Just hit my year mark and said I needed to renew my subscription to use my features. I was told it was good for the next several years. Yet I've tried to reset the infomate, reset the cache as instructed and still does not work correctly.
Keep me posted. I had mine back to the dealer, they tried a radio update but still no live traffic available. I will contact OnStar support next week when I have a day off.
There is a lot of discussion of this same situation on Reddit but so far no resolutions have been listed.Thank you for reporting this occurrence, John. We'd like to investigate this further to see if we can provide some answers and make any necessary corrections to your account. To get started, we ask you send us your OnStar account number or VIN in private messaging, as well as your full name. Just click on the envelope in the righthand corner of your screen to connect with OnStar_Support. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.
Thank you for reporting this concern with the OnStar Services in your Tahoe. We would like the opportunity to look further into your account and help you find a resolution. Please send us a private message to OnStar_Support with your full name and VIN or OnStar Account number. Simply select the envelope icon at the top right of your screen to reach out. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.