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Gricelda's avatar
Gricelda
New Contributor II
7 months ago

Onstar in my brand new 2025 Chevrolet Traverse LT is not working even though the light is green.

My OnStar stopped working 6 days ago! I called OnStar support since this is the 3rd time this happens! The first time they were able to trouble shoot the second time it fixed itself. Now this is the ...
Lor25's avatar
Lor25
New Contributor
5 months ago

The exact same thing just happened to me! 2025 Chevy traverse Z 71. Was just on a road trip and it stopped working! OnStar doesn’t work Google assist does not work super cruise does not work as well as satellite radio for certain channels due to no OnStar signal. I spoke to OnStar. They could not reset it! I’m paying for things and I can’t even use the features! I feel super unsafe as my vehicle cannot be located! I can’t even use the app as the information is incorrect nor can I use the watch app to start the vehicle. What is going on!

Taramcc22's avatar
Taramcc22
New Contributor
5 months ago

This exact same thing is happening in my 2025 Traverse. Have you had any luck resolving it??

  • Ajb5942's avatar
    Ajb5942
    New Contributor II
    5 months ago

    No luck - it’s a lemon and from what I see happening to a lot of people.  My location is null and no onstar service works.

  • Gricelda's avatar
    Gricelda
    New Contributor II
    5 months ago

    I had to go to the dealership thankfully under warranty the unit was replaced.

    • Ajb5942's avatar
      Ajb5942
      New Contributor II
      5 months ago

      How long from diagnosis to fix?  Mine would also be under warranty.

      • Gricelda's avatar
        Gricelda
        New Contributor II
        5 months ago

        Dealership looked it over that same day I got a call they had to order the unit. The unit was ordered took a week for it to get in. They where able to install in within a day.