Forum Discussion
Onstar in my brand new 2025 Chevrolet Traverse LT is not working even though the light is green.
My OnStar stopped working 6 days ago! I called OnStar support since this is the 3rd time this happens! The first time they were able to trouble shoot the second time it fixed itself. Now this is the ...
This is happening in my 2025 Traverse. What is the resolution?
Unfortunately, it isn’t easy. My 2025 Buick Enclave had the same issue. Started on July 5, 2025 and resolution was replacing the telematic control module and that was done on October 28th. Car was tied up for many days without any resolution.
Also I was told there was a back order for. 7,500 of these telematic modules with GM.
Thank you for reporting this concern. We would like the opportunity to restore the OnStar services in your Traverse as soon as possible. Please send us a private message to OnStar_Support with more details of your experience so we can look into this further. Just select the envelope icon at the top right of your screen to get started.