Forum Discussion
Onstar in my brand new 2025 Chevrolet Traverse LT is not working even though the light is green.
Hello there, @DThornhill. Our team regrets to hear that these difficulties have negatively impacted your new Buick and OnStar experience. We recognize how important these features are to you in your everyday life and can understand your current dissatisfaction. OnStar wants better for our dedicated Members. We'd appreciate the opportunity to learn more about this situation so we may determine how to best assist towards a swift resolution. If you'd like to move forward with this assistance, please don't hesitate to send us a private message to continue. Our team will be keeping an eye out for your response and hopes to hear from you soon.
How do I send you a private message? This situation has caused us much grief. I bought the car for a long road trip with my son who is autistic, and felt we would have safety for him as if anything went wrong, he could just push the SOS button, and get help and not have to be able to know where his is. Now we have none of those features, and not even navigation and we leave for our trip in 3 days. I am beyond angry. This should not happen for a new car. I definitely made a mistake in my car purchase.
Our team regrets to hear of the grief that this situation has caused you, @DThornhill. Rest assured that OnStar is committed to ensuring that these concerns are addressed and resolved for you. We see that you were able to send us a private message and will be continuing our discussion there. Our team will be right with you.
I’m trying to get a list of as many people as I can having the same problems. I talked to an attorney dealing with lemon laws and if we can get a group of people together I think we stand a better chance. The attorney told me we don’t have any fees that GM pays them in lawsuit. If your interested send me email at. mailto:tbeyer9607@yahoo.com please put in subject line GM Onstar problems. This way I don’t think it’s trash and discard the email. Let’s go after them 😡😡😡
You’re wasting your time. I been in contact with GM Buick cares. Got the run around. They said they was going to try to get things expedited and didn’t amount to crap. I been told it may be months before the Onstar telematics module comes in. This has effect at least 5 different models that I know of so far. Extremely upset with GM. We need to all contact the Attorney General offices in our states to file a complaint. Maybe they will put pressure on GM to truly expedite this problem for real. So many brand new vehicles bought and have this kind of service. Very sad indeed.
File a complaint with BBB Autoline as well: https://bbbprograms.org/programs/dr/bbbautoline
We understand your desire for a resolution and encourage you to continue working directly with your assigned case Advisor @Tbeyer9607. Staying connected with your case advisor helps ensure your concerns remain documented and that you are notified as soon as new information becomes available. If you need assistance re-engaging with your Advisor, please send us a private message.
File a complaint with BBB Autoline: https://bbbprograms.org/programs/dr/bbbautoline