Forum Discussion
Onstar in my brand new 2025 Chevrolet Traverse LT is not working even though the light is green.
The exact same thing just happened to me! 2025 Chevy traverse Z 71. Was just on a road trip and it stopped working! OnStar doesn’t work Google assist does not work super cruise does not work as well as satellite radio for certain channels due to no OnStar signal. I spoke to OnStar. They could not reset it! I’m paying for things and I can’t even use the features! I feel super unsafe as my vehicle cannot be located! I can’t even use the app as the information is incorrect nor can I use the watch app to start the vehicle. What is going on!
We appreciate you bringing this unexpected concern with the OnStar services that you love and depend on to our attention, @Lor25. Our team recognizes how frustrating these situations can be and assures you that we're here to help. As safety is our top priority, please send us a DM with some more details as well as your OnStar account number, VIN, the current mileage, and the name of your preferred dealership so that our team can assist to the best of our abilities. Our team will be keeping an eye out for your response and hopes to connect again soon. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement. - Jack
(https://www.gm.com/privacy-statement)