Forum Discussion
Onstar in my brand new 2025 Chevrolet Traverse LT is not working even though the light is green.
This exact issue is happening with my '25 RS and Onstar has been no help whatsoever. They promise to call back in 2 or 3 days, five days later I call them. After escalating it twice, they now say I need to take it to the dealership for diagnosis. My appointment is Monday. I'm going to have to rent a car while it's in the shop.
It’s a **bleep** show with GM and OnStar. The telematics units are all broken or malfunctioning. Mine is supposed to be replaced but it’s on back order probably because we are all experiencing the same thing.
We're saddened to hear that you're still dealing with unfortunate concerns and part delays related to the OnStar hardware in your beloved 2025 Chevrolet Traverse LT, @Ajb5942. This is not reminiscent of the experience we hope to provide for our loyal Members. Our team would appreciate the opportunity to provide an additional layer of support throughout the duration of this repair process to ensure that this matter is resolved to your satisfaction as soon as possible. To best proceed, please send us a private message with these details to OnStar_Support. We'll be keeping an eye out for your response and hope to discuss this again soon.
I think you're right! My 2024 Camaro infotainment screen goes black/off constantly along with OnStar, Been to dealership 4 times before they told me it's telematics unit, It's actually being installed now, I really hope it fixes it or I'll be forced to exercise NJ lemon law 🍋
Thank you for your engagement, Frank. We realize how frustrating it can be to face concerns with your infotainment system and OnStar in your vehicle, especially over an extended period of time. If you would like an extra layer of support alongside your dealership as they service your Camaro, please don't hesitate to reach out by sending a private message to OnStar_Support. Just select the envelope icon at the top right of your screen to get started.
Our team regrets to learn that you've encountered similar concerns with the OnStar connected services in your beloved 2025 Chevrolet Traverse RS, @MimiCarol57. We recognize how frustrating it can be when the features you depend on aren't functioning properly and are glad to hear that you've already taken steps to address this matter with your trusted dealership. If you'd like an additional layer of support throughout this service process, please don't hesitate to send a private message with these details to OnStar_Support to continue. Just select the envelope icon at the top right of your screen to get started. We hope to hear from you again soon.
