Onstar in my brand new 2025 Chevrolet Traverse LT is not working even though the light is green.

We appreciate you bringing these recurrent difficulties with connecting to the OnStar services in your new 2025 Chevrolet Traverse to our attention, @Gricelda. This is not the impression which we strive to make on our new Members. OnStar places your safety and satisfaction as our highest priority. With this in mind, our team would like to learn more about this situation to assess how we may best be able to assist you moving forward. To proceed with this support, we kindly ask that you send us a private message with your OnStar account number and/or VIN, as well as the name of your participating dealership. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We'll be monitoring our inbox and hope to hear from you again in the near future. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement