Forum Discussion
Onstar in my brand new 2025 Chevrolet Traverse LT is not working even though the light is green.
This exact issue is happening with my '25 RS and Onstar has been no help whatsoever. They promise to call back in 2 or 3 days, five days later I call them. After escalating it twice, they now say I need to take it to the dealership for diagnosis. My appointment is Monday. I'm going to have to rent a car while it's in the shop.
Our team regrets to learn that you've encountered similar concerns with the OnStar connected services in your beloved 2025 Chevrolet Traverse RS, @MimiCarol57. We recognize how frustrating it can be when the features you depend on aren't functioning properly and are glad to hear that you've already taken steps to address this matter with your trusted dealership. If you'd like an additional layer of support throughout this service process, please don't hesitate to send a private message with these details to OnStar_Support to continue. Just select the envelope icon at the top right of your screen to get started. We hope to hear from you again soon.