Forum Discussion
Onstar in my brand new 2025 Chevrolet Traverse LT is not working even though the light is green.
The exact same thing just happened to me! 2025 Chevy traverse Z 71. Was just on a road trip and it stopped working! OnStar doesn’t work Google assist does not work super cruise does not work as well as satellite radio for certain channels due to no OnStar signal. I spoke to OnStar. They could not reset it! I’m paying for things and I can’t even use the features! I feel super unsafe as my vehicle cannot be located! I can’t even use the app as the information is incorrect nor can I use the watch app to start the vehicle. What is going on!
Don’t expect Onstar to help you. Advisor Jack is no help. None of these advisors are. Don’t you know when you call them it’s someone in another country. Why should they care about your problems? My Onstar hasn’t worked since December. Needs a new module. Part on backorder and they expect you to pay for it! Onstar says they’ll help, they’ll ask you to give them all this information and tell you in the long run there’s nothing they can do so good luck! Nothing but runaround.
This issue is NATIONWIDE. There needs to be a recall.The whole Onstar group needs a recall. My 2023 Silverado has issues. They say there is nothing wrong with my truck, or my account. They just can’t activate my service on my truck. They say it’s on their end. They say it’s going to be 3-5 days to resolve the issue. It was working, then they turned it off, and now they can’t turn it back on. That’s my two cents about Onstar. Kind of worthless. I’m using the hotspot on my phone just so I can use the services or apps in my radio. Ridiculous!
This exact same thing is happening in my 2025 Traverse. Have you had any luck resolving it??
We appreciate you bringing this unexpected concern with the OnStar services that you love and depend on to our attention, @Lor25. Our team recognizes how frustrating these situations can be and assures you that we're here to help. As safety is our top priority, please send us a DM with some more details as well as your OnStar account number, VIN, the current mileage, and the name of your preferred dealership so that our team can assist to the best of our abilities. Our team will be keeping an eye out for your response and hopes to connect again soon. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement. - Jack
(https://www.gm.com/privacy-statement)