Forum Discussion
Equinox EV Telematics Kaput
Well there seems to be a rampant issue with the Telematics unit. It's OK that OnStar is off line, but my Chevy App, GPS are also not communicating. How about providing a free WiFi hotspot that would enable the GPS while we are waiting on parts. These units are failing left and right. No wonder the part is back-ordered and the dealer unfortunately has no insight when he will see the part or get this rectified. I spoke to your support team via my cell phone, because on-star does not work, and they tried everything to help. I do appreciate the EV concierge line and all they tried to do. My issue is that there are no parts available even in a large metro area like Atlanta. Every dealer should have 5 or 6 of these things in stock. Do better GM
2 Replies
Our team does appreciate you sharing your experience, John. Please know, without an active OnStar connection, an in-vehicle data hotspot cannot be established. With this, we are glad to hear you are currently in contact with our EV concierge regarding your module. While our care teams cannot expedite parts, we can work closely alongside your certified Chevrolet dealership for any available updates. If you have any questions, please feel free to send us a private message to OnStar_Support. We are here to help to the best of our abilities.
I wouldn't mind it but nothing really works. Might as well be in a 2008. What's the plan