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keiser13's avatar
keiser13
New Contributor
2 years ago

wi-fi does not share

I have a 2023 Yukon and the wi-fi is consistently not working. The "Share Hotspot Data is defaulted to "Off". If I turn it "On" it shares the internet connection, but only for a few seconds (10-15) and then the setting reverts to "Off".  At the instruction of onstar, I can reset it by turning off the vehicle and opening the drivers door.  This will temporarily work and then it reverts to off again.   This has made the wi-fi useless and the passengers can not use the wi-fi.  Are there any permanent solutions?

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  • Advisor_Erin's avatar
    Advisor_Erin
    Moderator
    2 years ago

    We can understand how interruptions in your In-Vehicle WiFi can be frustrating. Our team would be happy to learn more about this concern and help in any way we can. Could you please send us an email to socialmedia@gm.com with "ATTN: OS Community/keiser13" in the subject line so we can best assist? 

  • jondwrig's avatar
    jondwrig
    New Contributor
    4 months ago

    I’m experiencing this same problem on a 2024 GMC Sierra. Was there a fix identified?

    • Advisor_Jack's avatar
      Advisor_Jack
      Moderator
      4 months ago

      We're sorry to hear that you're struggling with similar concerns related to your 2024 GMC Sierra's Wi-Fi Hotspot, Jon. Our team would be happy to assist you with making sure these services are active and functioning moving forward. In order to proceed, please send us an email with these details to socialmedia@gm.com, with, "ATTN: OS Community/johndwrig," in the subject line. We'd be happy to help you to get the most out of the amazing features your GMC provides. Our team will keep an eye out for your message. 

  • Romero1371's avatar
    Romero1371
    New Contributor
    4 months ago

    Well this is seeming to be a trend I am having the same issue in my 2024 Silverado 2500. Have we identified a fix?

  • Hammy82's avatar
    Hammy82
    New Contributor
    10 hours ago

    Same thing is happening to me in my 2022 GMC Sierra. Have called OnStar multiple times, done the soft reset on the infotainment system, done the OnStar reset, best case scenario enabling the Wifi Sharing option under the vehicle connection settings to the "On" position lasts maybe 10-15 seconds before automatically turning itself back off.

    It's just one problem after another with OnStar. Truck has just over 55k miles on it and I've already had to replace the OnStar control module twice, first time was covered under warranty but the second wasn't. Really hoping this isn't another hardware issue and that someone from OnStar can figure it out. They're "escalated" the issue but was told to wait for another 3-5 days for someone to get back to me because 1st level support either hasn't been trained on how to fix it or OnStar can't figure it out despite this being a well known issue based on the number of posts referencing it.

    So annoying.