Forum Discussion
5 OnStar Modules
I bought a 2024 Chevy Equinox brand new. Since then 10 visits to the dealership service department for non working OnStar modules. It has been replaced FIVE times and never have they worked.
Can it be swapped out for another system? Anything would be better than this piece of crap.
8 Replies
You have a lemon.
after 3 times of the same issue not being resolved they have to buy it back.
im looking into it right now in Florida. Idk what the lemon laws are in your state but 100% sounds like a lemon.
GM needs to get their **bleep** together.
If you currently have concerns, we would like to learn more about the situation and explore opportunities for assistance alongside your servicing dealership @Kcspiracies. Our priority is to see you and all of our customers satisfied when in the driver's seat. To get started, kindly send us a private message at OnStar_Support. Be sure to include your full name and contact information, VIN, current mileage, and dealership name/location. Any other context or details are also appreciated. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.
100% a lemon.
Any GM vehicle with OnStar is a lemon.
I was told by the dealership that GM isn't making any new modules, that they're only using "remanufactured" modules. So basically, they're just replacing nonworking modules with used nonworking modules.This is not how we want you to feel, and we have full confidence in our dealerships to resolve concerns like this fully and to your satisfaction. If we can be of any support alongside our dedicated technicians, our team is just an outreach away.
Thank you for connecting here to bring these OnStar module concerns with your Equinox to attention, @1chevylemon. This doesn't sound like what we want for you when behind the wheel. Allow us to learn more about your situation and assist wherever possible while a resolution is worked towards by your servicing dealership. When you can, please send us a private message with your full name and contact information, VIN, current mileage, and dealership name/location to OnStar_Support. Any other context you may wish to share is also appreciated, as this can help us to investigate. To send this message, just click the envelope icon at the top right of your screen. Our team will be keeping an eye on our inbox. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement.
Are you serious?
I have talked to the cabbage heads at OnStar (tech support, but not really tech support, apparently), Executive Relations, the dealership (more times than I can count) and Customer Assistance. So what do YOU plan on doing? Tell me to take it to the dealership AGAIN?
At one point, I called OnStar more than 100 documented times over a one-week period. 100.
And there is also the matter of them using a credit card I had REMOVED from my account and replaced to make unauthorized charges. So there's the whole fraud thing.
My latest communication has been with the Offices of Attorney General in Michigan and Virginia because the more people who complain and document their issues with your **bleep**ty, non-existent product, the better. You people knew these modules didn't work when I bought the vehicle and there was no recall and the dealership didn't say **bleep**.
And what's the most you people have done so far, oh, wait, give me free service for a product that literally has no service.
I can't think of a more unethical company. Take your scripted concern and stuff it up your GM-manufactured tailpipe.Your concerns do not go unheard. Please send our team a private message so we can assist further to the best of our abilities. We are always here to make things right for our valued Members, and hope to hear from you soon.