Forum Discussion
5 OnStar Modules
Thank you for connecting here to bring these OnStar module concerns with your Equinox to attention, @1chevylemon. This doesn't sound like what we want for you when behind the wheel. Allow us to learn more about your situation and assist wherever possible while a resolution is worked towards by your servicing dealership. When you can, please send us a private message with your full name and contact information, VIN, current mileage, and dealership name/location to OnStar_Support. Any other context you may wish to share is also appreciated, as this can help us to investigate. To send this message, just click the envelope icon at the top right of your screen. Our team will be keeping an eye on our inbox. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement.
Are you serious?
I have talked to the cabbage heads at OnStar (tech support, but not really tech support, apparently), Executive Relations, the dealership (more times than I can count) and Customer Assistance. So what do YOU plan on doing? Tell me to take it to the dealership AGAIN?
At one point, I called OnStar more than 100 documented times over a one-week period. 100.
And there is also the matter of them using a credit card I had REMOVED from my account and replaced to make unauthorized charges. So there's the whole fraud thing.
My latest communication has been with the Offices of Attorney General in Michigan and Virginia because the more people who complain and document their issues with your **bleep**ty, non-existent product, the better. You people knew these modules didn't work when I bought the vehicle and there was no recall and the dealership didn't say **bleep**.
And what's the most you people have done so far, oh, wait, give me free service for a product that literally has no service.
I can't think of a more unethical company. Take your scripted concern and stuff it up your GM-manufactured tailpipe.
Your concerns do not go unheard. Please send our team a private message so we can assist further to the best of our abilities. We are always here to make things right for our valued Members, and hope to hear from you soon.
More than ONE HUNDRED phone calls. Check fraud.
And used OnStar modules that don't work used to replace used OnStar modules that don't work.
You may have faith in a dealership that pays you millions of dollars a year but I have zero faith in any of you. It's been three godda*mn years. You people haven't listend to a da*mn thing I've said. Take your scripted concern and stuff it up your GM-manufactured tailpipe.