Forum Discussion
2025 Yukon Onstar Module
Barely hit 2,500 miles and the onstar module has already failed.
anyone that has had it fixed what was the turnaround? And was it a quick fix?
9 Replies
Ugh... Same here. 2024 Tahoe High Country - less than 300 miles and no Onstar. BCM was reprogrammed and the update lasted all of 2 hours. Now I am learning there's a plethora of internal failures and they all affect the overall communication in the vehicle. To add insult to injury, there's no date as to when the device/part will arrive and be replaced. Was told to bear with it in the interim - yet we're paying for the service. At what point is there accountability?? We literally purchased the vehicle with 11 miles on it and immediately had problems.
We do understand the importance of accountability. Thank you for sharing your experience with your Tahoe. Our team here would like to assist in any way that we can alongside your certified GM dealer. So we may learn more, kindly email additional details to socialmedia@gm.com with ATTN: OnStar Community/MrsMrvl in the subject headline. We will keep an eye out for your reply in the meantime.
Update 03/02/2025
Still nothing. I’ve emailed GM and got nothing but a generic response. I’ve called but goes to voicemail with no call returned.
Our team is still here to help. We do regret to hear of any miscommunications. Our social care team can be best reached via email at socialmedia@gm.com. Be sure to include ATTN: OnStar Community/Sirunify in the subject headline. This will allow us to further locate your Community post and provide any available assistance we can regarding your OnStar hardware. We will keep an eye out for your reply in the meantime.
I have sent emails and have gotten nothing but an automated response.
Im going thru the same thing with my 2025 yukon. Mine failed within less than 200 miles. I am currently on a waitlist with no ETA. Very frustrating when you need it to basically run your main screen and vehicle features.
We regret to learn that you've encountered such difficulties with your new 2025 GMC Yukon's OnStar hardware, Shelly. Our team recognizes how important these amazing features are for the GMC that you love and rely on. It would be our pleasure to learn more about your situation to better assess how we may best assist you through this repair process. Your satisfaction is very important to us, and we want to ensure that you get back on the road with us in as timely a manner as possible. To proceed with this support, please send us a private message with your full contact information, VIN, the current mileage, and the name of your participating GMC dealership. Sending us a message is as easy as selecting the envelope icon at the top right of your screen. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We'll keep an eye out for your response. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement
Thank you for bringing these module concerns to our attention. We do regret to hear of any concerns with your new vehicle. Our team here would like to learn more about your current situation and provide any additional assistance that we can regarding your OnStar hardware. Kindly email socialmedia@gm.com with additional details regarding your Yukon and certified GMC dealer. We hope to hear from you soon.