Forum Discussion
OnStar Telematics module - no dates for backorder part is unacceptable
my 2025 Equinox EV (4000 miles) also has a failed Telematics module (as of 2.1.25) with a "backorder" status and dealer has no idea when it'll be in. Not only does it affect OnStar, but gps/maps/charger near you dont work either. You have to guess and figure it out manually. The car thinks I'm hundreds of miles from where I actually am and doesn't change location. This is unacceptable in any vehicle, but especially an EV which relies on the information to travel
30 Replies
GM... WHEN IS THIS GOING TO BE FIXED? 4.5 MONTHS NOW I'VE BEEN WAITING! DEALER IS AWARE BUT NO UPDATES ANYWHERE!!!!!
We do understand the frustrations associated with ongoing delays. Our team appreciates your comment. If you are currently working alongside your certified GM dealer, we would like to assist further with any ongoing communication. Feel free to email socialmedia@gm.com. This will allow us to best assist you moving forward.
There might be hope out there....I was pleasantly surprised to get a call from my chevy dealer this morning telling me my telematics module is in! I have an appointment for 2/25 to get replaced. Fingers crossed.
This is great to hear! Thank you kindly for the update regarding your OnStar hardware and appointment. Again, our team is an email away if you would like any additional assistance with your appointment.
I am working with my Chevy Dealer, but this issue needs to garner for attention from GM parts and Service
Understood. Thank you kindly for following up with us. So we may gain additional clarity regarding your current situation, don't hesitate to send us an email with ATTN: OnStar Community/rtHoney in the subject headline. We are here to help to the best of our abilities.
Is there any update on when the OnStar modules will become readily available? My 2500 Sierra 2500 needs a module and my dealer can give me no estimate of when the part will be available?
While our care teams are unable to provide you with a direct timeline, we can connect with your certified GM dealership and provide you with an additional layer of support regarding any repairs. If you are currently working alongside your service team, and are interested in further communications, you can email socialmedia@gm.com with ATTN: OnStar Community/2500BigTruck in the subject headline. This will allow us to locate your post and assist in any way that we can.
I'm all fixed up now. Surprisingly, I only had to wait 2 weeks to get my telematics module replaced. I was comp,etely surprised when they called to scheule the replacement. I hope the rest of you don't have too wait long. The fact that there is NO date with backorders is a serious issue that GM needs to get under control. My dealership is saying that they have immense difficulty getting all sorts of parts
Same thing happened last week with my 2021 GMC Sierra AT4. Dealer claims no ETA. GM needs to figure this out asap. We may need to encourage Elon Musk and Doge to also look into this, seeing as GM has been bailed out before.
2023 Tahoe with the same issue. Chevrolet dealership has been stringing me along for a month now. This is unacceptable.
So frustrated! After my telematics module failed on May 22, I was told by my dealer that it’s on backorder with no ETA. Then, just days later on May 26, I get an email from OnStar saying my Safety & Security services have expired. How does that make any sense?
I’ve spent countless hours explaining my situation to multiple people, and Still no fix and now I’m stuck waiting indefinitely for a part that has no ETA.
To make matters worse, I was under the impression that my free OnStar plan would stay active until the module was replaced, yet here I am with expired services and no working OnStar and GPS. OnStar even told me to sign back up for paid services in that email, but why would I pay for a system that doesn’t even work?
I bought a brand-new 2024 Equinox EV, moving from a Japanese maker, and this is the experience I get? These connected vehicle features were a major selling point for my purchase, and now I don’t have them. No ETA is completely unacceptable—how long am I supposed to just wait? GM and OnStar need to provide real answers, not just the same scripted response of “backordered” and “no ETA”.
Anyone else dealing with this mess in Canada?
We appreciate you bringing these concerns with your 2024 Chevrolet Equinox EV's OnStar connected services to our attention, @Coolzoal. OnStar recognizes how frustrating it can be to not have access to the amazing services which you love and depend on in your everyday life due to this module trouble. Our team can also understand your current dissatisfaction and would be more than happy to offer our assistance towards an appropriate resolution to this situation. We want a better experience for our loyal Members. If you'd like to move forward with this support, we kindly ask that you send us a private message with your OnStar account number, the current mileage of your Equinox EV, and the name of your servicing dealership. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. Our team hopes to hear from you again soon. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement
We are having the same experience and about the same time frame but in Washington State. We bought a brand new 2025 Equinox EV Nov 30th, 2024, the Telemetrics module failed May 28th, 2025, and was confirmed June 4th by our Chevrolet dealer. Today what I found out is a company called Specmo (Specmo [Wholesale and OEM]), is the sole supplier of these modules for GM. When I go onto their website, I think they refurbish components and are not manufacturers. I have posed this question to Specmo and hope that I will have an answer next week. A side note, I queried who are telemetric manufacturers and Specmo is not in the top 12, so I'm a little suspicious of the claim Specmo manufactures these modules. One thing for certain is my expectation is to receive a new part not a part that has been refurbished one.
Thank you for bringing this part delay to our attention. We understand the frustrations this can cause. To further clarify, are you currently working alongside a certified GM dealership regarding your OnStar hardware? If you need an additional layer of assistance regarding parts, please email socialmedia@gm.com with more information. While we cannot expedite your module, we can keep in touch with your dealer and provide any available updates along the way.
@rtHoney - keep us informed!