OnStar Telematics module - no dates for backorder part is unacceptable

We do understand the frustrations associated with ongoing delays. Our team appreciates your comment. If you are currently working alongside your certified GM dealer, we would like to assist further with any ongoing communication. Feel free to email socialmedia@gm.com. This will allow us to best assist you moving forward. 

Did you ever get the replacement module?

Going on a year now myself!

LOL GM calls me this morning to tell me my car is in the shop and the dealership was experiencing issues with the part…meanwhile I’M SITTING IN THE DAMN THING! 
My car hasn’t seen the dealership except for my oil change and since I took it last year when they informed me about the module which I was told I’d probably get a new car before that module gets fixed. 2 year wait time?!?!?! Well at least that was honest enough… it’s going on a year now!

This is great to hear! Thank you kindly for the update regarding your OnStar hardware and appointment. Again, our team is an email away if you would like any additional assistance with your appointment. 

Understood. Thank you kindly for following up with us. So we may gain additional clarity regarding your current situation, don't hesitate to send us an email with ATTN: OnStar Community/rtHoney in the subject headline. We are here to help to the best of our abilities. 

While our care teams are unable to provide you with a direct timeline, we can connect with your certified GM dealership and provide you with an additional layer of support regarding any repairs. If you are currently working alongside your service team, and are interested in further communications, you can email socialmedia@gm.com with ATTN: OnStar Community/2500BigTruck in the subject headline. This will allow us to locate your post and assist in any way that we can. 

Start making calls to GM. They'll get the hint and expedite your part. 

We appreciate you bringing these concerns with your new GMC Sierra Denali's OnStar hardware directly to our attention, @rerobinson81. Our team recognizes how important it is to have reliable access to the connected services that you love and depend on. With this in mind, OnStar can understand your current dissatisfaction. We want a better experience for our loyal Members. It would be our pleasure to learn more about this to better assess how we may best assist you with addressing and resolving these concerns. To move forward with this assistance, please send us a private message with your contact information, VIN, the current mileage, and the name of your participating GMC dealership. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We'll be on the lookout for your response.

By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement

We are having the same experience and about the same time frame but in Washington State. We bought a brand new 2025 Equinox EV Nov 30th, 2024, the Telemetrics module failed May 28th, 2025, and was confirmed June 4th by our Chevrolet dealer. Today what I found out is a company called Specmo (Specmo [Wholesale and OEM]), is the sole supplier of these modules for GM. When I go onto their website, I think they refurbish components and are not manufacturers. I have posed this question to Specmo and hope that I will have an answer next week. A side note, I queried who are telemetric manufacturers and Specmo is not in the top 12, so I'm a little suspicious of the claim Specmo manufactures these modules. One thing for certain is my expectation is to receive a new part not a part that has been refurbished one.

We appreciate you bringing these concerns with your 2024 Chevrolet Equinox EV's OnStar connected services to our attention, @Coolzoal. OnStar recognizes how frustrating it can be to not have access to the amazing services which you love and depend on in your everyday life due to this module trouble. Our team can also understand your current dissatisfaction and would be more than happy to offer our assistance towards an appropriate resolution to this situation. We want a better experience for our loyal Members. If you'd like to move forward with this support, we kindly ask that you send us a private message with your OnStar account number, the current mileage of your Equinox EV, and the name of your servicing dealership. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. Our team hopes to hear from you again soon. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement

Seems I'm experiencing the same situation as you, KoolZoal. I bought a 2025 Equinox RS in May. Everything seemed to be working fine for the next month or two, but then I'd experience wild GPS innacuracies in the navigation system, or persistent difficulty connecting to the car via the Chevy Android app, and frequent spurious errors trying to use the Google online services in the car. Called OnStar a few times and they had me go through a series of steps to effectively "reboot" my car, which temporarily seemed to restore GPS. Eventually all connectivity and GPS was lost. Brought the car into the dealership for service, and they tried to troubleshoot. Over multiple visits they eventually told me that they had an engineer at Chevy who wanted to dial into my car to debug the system. I showed the service advisor the many "backordered Telematics" threads in this forum describing exactly the problems I was having, but he said that Chevy still wanted to look. They eventually came to the same conclusion and told the dealer to replace the module. Been waiting now for well over a month with no word. I've had multiple long trips with the car in the interim where having the integrated charging routes/maps would have been far better than searching for charging stations on my phone. Of course, now I'm getting notifications that my OnStar services will soon expire. As others have said, why would I pay for something that doesn't work? In essence I have been doing exactly that for the past few months since those missing services were factored into the price I paid for the car. Not sure where to look for redress at this point. Has anyone on this thread received any sort of compensation or term adjustment on their OnStar services after eventually receiving their replacement module?