Forum Discussion
OnStar Telematics module - no dates for backorder part is unacceptable
So frustrated! After my telematics module failed on May 22, I was told by my dealer that it’s on backorder with no ETA. Then, just days later on May 26, I get an email from OnStar saying my Safety & Security services have expired. How does that make any sense?
I’ve spent countless hours explaining my situation to multiple people, and Still no fix and now I’m stuck waiting indefinitely for a part that has no ETA.
To make matters worse, I was under the impression that my free OnStar plan would stay active until the module was replaced, yet here I am with expired services and no working OnStar and GPS. OnStar even told me to sign back up for paid services in that email, but why would I pay for a system that doesn’t even work?
I bought a brand-new 2024 Equinox EV, moving from a Japanese maker, and this is the experience I get? These connected vehicle features were a major selling point for my purchase, and now I don’t have them. No ETA is completely unacceptable—how long am I supposed to just wait? GM and OnStar need to provide real answers, not just the same scripted response of “backordered” and “no ETA”.
Anyone else dealing with this mess in Canada?
Seems I'm experiencing the same situation as you, KoolZoal. I bought a 2025 Equinox RS in May. Everything seemed to be working fine for the next month or two, but then I'd experience wild GPS innacuracies in the navigation system, or persistent difficulty connecting to the car via the Chevy Android app, and frequent spurious errors trying to use the Google online services in the car. Called OnStar a few times and they had me go through a series of steps to effectively "reboot" my car, which temporarily seemed to restore GPS. Eventually all connectivity and GPS was lost. Brought the car into the dealership for service, and they tried to troubleshoot. Over multiple visits they eventually told me that they had an engineer at Chevy who wanted to dial into my car to debug the system. I showed the service advisor the many "backordered Telematics" threads in this forum describing exactly the problems I was having, but he said that Chevy still wanted to look. They eventually came to the same conclusion and told the dealer to replace the module. Been waiting now for well over a month with no word. I've had multiple long trips with the car in the interim where having the integrated charging routes/maps would have been far better than searching for charging stations on my phone. Of course, now I'm getting notifications that my OnStar services will soon expire. As others have said, why would I pay for something that doesn't work? In essence I have been doing exactly that for the past few months since those missing services were factored into the price I paid for the car. Not sure where to look for redress at this point. Has anyone on this thread received any sort of compensation or term adjustment on their OnStar services after eventually receiving their replacement module?
We know how frustrating and upsetting a long wait for repair can be. While we are unable to expediate repairs or part deliveries, our team would be glad to connect with you to provide you with an extra layer of support during the repair. Please send us a private message to OnStar_Support so we can look into this further. Just select the envelope icon at the top right of your screen to get started