Forum Discussion
Recall/Class Action on Onstar Module ??
I join the many who have to have their Onstar module replaced. 2023 Yukon. No ETA from GMC on this backordered part. Time for a recall and/or Class Action! I cannot believe the number of people with the same issue! Has anyone's module come in yet?
I agree. Some sort of class action is needed. My vehicle is 3 months old and is just a brick on wheels. It’s useless without the module
This is not the experience we want you to have with your new vehicle. Please know, we are only an email away moving forward. We are more than happy to provide any further assistance we can regarding your hardware.
I have sent emails and have gotten nowhere
We do understand your position. Thank you kindly for connecting with us here regarding your OnStar hardware. We want you to feel confident in your vehicle and we know ongoing part delays are far from ideal. Please know, we depend on our certified dealerships to assist with all technical and diagnostic information. If you are currently working alongside your dealer, we can provide an additional layer of assistance and communication. Do not hesitate to email socialmedia@gm.com with ATTN: OnStar Community/lkjones in the subject headline moving forward.
Mine is out too. Just had a text with an Onstar rep to cancel payment for the service and she lied to me saying this hasn’t been an issue. I know that’s a lie. I wonder how many have failed that haven’t gotten on here to complain?