Forum Discussion

New Contributor

3 months ago

Recall/Class Action on Onstar Module ??

I join the many who have to have their Onstar module replaced. 2023 Yukon. No ETA from GMC on this backordered part. Time for a recall and/or Class Action! I cannot believe the number of people with the same issue! Has anyone's module come in yet?

8 Replies

Sirunify
New Contributor II
3 months ago
I agree. Some sort of class action is needed. My vehicle is 3 months old and is just a brick on wheels. It’s useless without the module
- Advisor_Helen
  Moderator
  3 months ago
  This is not the experience we want you to have with your new vehicle. Please know, we are only an email away moving forward. We are more than happy to provide any further assistance we can regarding your hardware.
  - Sirunify
    New Contributor II
    3 months ago
    I have sent emails and have gotten nowhere
Ricklasers1
New Contributor II
2 months ago
Mine is out too. Just had a text with an Onstar rep to cancel payment for the service and she lied to me saying this hasn’t been an issue. I know that’s a lie. I wonder how many have failed that haven’t gotten on here to complain?
FranklinS
New Contributor
22 days ago
This seems wide spread with 2022 and up yukons this maybe time for a recall or class action
JMHolgAT4
New Contributor III
22 days ago
I started to email all the documentation and email threads between GMC customer care, Onstar, and the dealer to GMC executives.

As the push for EV and other GM markets, the ever growing concern that they are stuck in a supply chain dilemma is no laughing matter and a concern for all consumers , including the federal government.
Modules is just another tipping point. A class action was filed this month in Georgia due to the engine problems possibly plaguing all 6.2l engines from 2019-2024. Over 900k vehicles impacted.
Advisor_Helen
Moderator
3 months ago
We do understand your position. Thank you kindly for connecting with us here regarding your OnStar hardware. We want you to feel confident in your vehicle and we know ongoing part delays are far from ideal. Please know, we depend on our certified dealerships to assist with all technical and diagnostic information. If you are currently working alongside your dealer, we can provide an additional layer of assistance and communication. Do not hesitate to email socialmedia@gm.com with ATTN: OnStar Community/lkjones in the subject headline moving forward.
Eculotta
New Contributor II
21 days ago
Check with your dealership my module finally came in and the dealership installed it the next day. Everything is finally working.

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I agree. Some sort of class action is needed. My vehicle is 3 months old and is just a brick on wheels. It’s useless without the module

This is not the experience we want you to have with your new vehicle. Please know, we are only an email away moving forward. We are more than happy to provide any further assistance we can regarding your hardware.

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I have sent emails and have gotten nowhere

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Mine is out too. Just had a text with an Onstar rep to cancel payment for the service and she lied to me saying this hasn’t been an issue. I know that’s a lie. I wonder how many have failed that haven’t gotten on here to complain?

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This seems wide spread with 2022 and up yukons this maybe time for a recall or class action

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I started to email all the documentation and email threads between GMC customer care, Onstar, and the dealer to GMC executives.

As the push for EV and other GM markets, the ever growing concern that they are stuck in a supply chain dilemma is no laughing matter and a concern for all consumers , including the federal government.
Modules is just another tipping point. A class action was filed this month in Georgia due to the engine problems possibly plaguing all 6.2l engines from 2019-2024. Over 900k vehicles impacted.

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We do understand your position. Thank you kindly for connecting with us here regarding your OnStar hardware. We want you to feel confident in your vehicle and we know ongoing part delays are far from ideal. Please know, we depend on our certified dealerships to assist with all technical and diagnostic information. If you are currently working alongside your dealer, we can provide an additional layer of assistance and communication. Do not hesitate to email socialmedia@gm.com with ATTN: OnStar Community/lkjones in the subject headline moving forward.

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Check with your dealership my module finally came in and the dealership installed it the next day. Everything is finally working.

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