Forum Discussion

New Contributor

3 months ago

Recall/Class Action on Onstar Module ??

I join the many who have to have their Onstar module replaced. 2023 Yukon. No ETA from GMC on this backordered part. Time for a recall and/or Class Action! I cannot believe the number of people with the same issue! Has anyone's module come in yet?

12 Replies

Sirunify
New Contributor II
3 months ago
I agree. Some sort of class action is needed. My vehicle is 3 months old and is just a brick on wheels. It’s useless without the module
- Advisor_Helen
  Moderator
  3 months ago
  This is not the experience we want you to have with your new vehicle. Please know, we are only an email away moving forward. We are more than happy to provide any further assistance we can regarding your hardware.
  - Sirunify
    New Contributor II
    3 months ago
    I have sent emails and have gotten nowhere
Ricklasers1
New Contributor II
3 months ago
Mine is out too. Just had a text with an Onstar rep to cancel payment for the service and she lied to me saying this hasn’t been an issue. I know that’s a lie. I wonder how many have failed that haven’t gotten on here to complain?
FranklinS
New Contributor
2 months ago
This seems wide spread with 2022 and up yukons this maybe time for a recall or class action
- mcminorl
  New Contributor
  9 days ago
  How long did you have to wait?
JMHolgAT4
New Contributor III
2 months ago
I started to email all the documentation and email threads between GMC customer care, Onstar, and the dealer to GMC executives.

As the push for EV and other GM markets, the ever growing concern that they are stuck in a supply chain dilemma is no laughing matter and a concern for all consumers , including the federal government.
Modules is just another tipping point. A class action was filed this month in Georgia due to the engine problems possibly plaguing all 6.2l engines from 2019-2024. Over 900k vehicles impacted.
Eculotta
New Contributor II
2 months ago
Check with your dealership my module finally came in and the dealership installed it the next day. Everything is finally working.
- David55
  New Contributor
  13 days ago
  I have had this issue 2 months after I bought my vehicle June 23, 2022 weeks after my open heart surgery June 2, 2022 and I have attempted many times to get this repair and it’s May 12, 2025 and it’s still not fixed. My vehicle had a rear main oil seal leak they fixed it now they are telling me I have to wait for a hardware module for OnStar/Internet! We pay a lot of money for these vehicles and to not have ETA’s on repairs!! Not good GMC!!!
  - Advisor_Jack
    Moderator
    11 days ago
    Our team appreciates you bringing this concern with your 2022 GMC Yukon's OnStar hardware and connected services to our attention, David. We recognize how important it is to have dependable access to the services and support that you love and rely on in your everyday life. With this in mind, our team can understand your current dissatisfaction with these difficulties. We want a better experience for our loyal OnStar Members. It would be our pleasure to learn more about this recent experience to assess how we may best be able to assist you further. At your soonest convenience, we kindly ask that you send us a private message with some more details, your contact information, VIN, the current mileage, and the name of your participating dealership. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We'll be on the lookout for your response and hope to hear from you again in the near future. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement
Advisor_Helen
Moderator
3 months ago
We do understand your position. Thank you kindly for connecting with us here regarding your OnStar hardware. We want you to feel confident in your vehicle and we know ongoing part delays are far from ideal. Please know, we depend on our certified dealerships to assist with all technical and diagnostic information. If you are currently working alongside your dealer, we can provide an additional layer of assistance and communication. Do not hesitate to email socialmedia@gm.com with ATTN: OnStar Community/lkjones in the subject headline moving forward.

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No ETA from GMC on this backordered part. Time for a recall and/or Class Action! I cannot believe the number of people with 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Recall/Class Action on Onstar Module ??","moderationData":{"__ref":"ModerationData:moderation_data:7418"},"body":"

I agree. Some sort of class action is needed. My vehicle is 3 months old and is just a brick on wheels. It’s useless without the module

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This is not the experience we want you to have with your new vehicle. Please know, we are only an email away moving forward. We are more than happy to provide any further assistance we can regarding your hardware.

I have sent emails and have gotten nowhere

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Mine is out too. Just had a text with an Onstar rep to cancel payment for the service and she lied to me saying this hasn’t been an issue. I know that’s a lie. I wonder how many have failed that haven’t gotten on here to complain?

This seems wide spread with 2022 and up yukons this maybe time for a recall or class action

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How long did you have to wait?

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I started to email all the documentation and email threads between GMC customer care, Onstar, and the dealer to GMC executives.

As the push for EV and other GM markets, the ever growing concern that they are stuck in a supply chain dilemma is no laughing matter and a concern for all consumers , including the federal government.
Modules is just another tipping point. A class action was filed this month in Georgia due to the engine problems possibly plaguing all 6.2l engines from 2019-2024. Over 900k vehicles impacted.

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Check with your dealership my module finally came in and the dealership installed it the next day. Everything is finally working.

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I have had this issue 2 months after I bought my vehicle June 23, 2022 weeks after my open heart surgery June 2, 2022 and I have attempted many times to get this repair and it’s May 12, 2025 and it’s still not fixed. My vehicle had a rear main oil seal leak they fixed it now they are telling me I have to wait for a hardware module for OnStar/Internet! We pay a lot of money for these vehicles and to not have ETA’s on repairs!! Not good GMC!!!

Our team appreciates you bringing this concern with your 2022 GMC Yukon's OnStar hardware and connected services to our attention, David. We recognize how important it is to have dependable access to the services and support that you love and rely on in your everyday life. With this in mind, our team can understand your current dissatisfaction with these difficulties. We want a better experience for our loyal OnStar Members. It would be our pleasure to learn more about this recent experience to assess how we may best be able to assist you further. At your soonest convenience, we kindly ask that you send us a private message with some more details, your contact information, VIN, the current mileage, and the name of your participating dealership. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We'll be on the lookout for your response and hope to hear from you again in the near future. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement

We do understand your position. Thank you kindly for connecting with us here regarding your OnStar hardware. We want you to feel confident in your vehicle and we know ongoing part delays are far from ideal. Please know, we depend on our certified dealerships to assist with all technical and diagnostic information. If you are currently working alongside your dealer, we can provide an additional layer of assistance and communication. Do not hesitate to email socialmedia@gm.com with ATTN: OnStar Community/lkjones in the subject headline moving forward.

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