Forum Discussion

lkjones's avatar
lkjones
New Contributor
10 months ago

Recall/Class Action on Onstar Module ??

I join the many who have to have their Onstar module replaced. 2023 Yukon. No ETA from GMC on this backordered part. Time for a recall and/or Class Action! I cannot believe the number of people with ...
onstar telematics module
Sirunify's avatar
Sirunify
New Contributor II
10 months ago

I agree. Some sort of class action is needed. My vehicle is 3 months old and is just a brick on wheels. It’s useless without the module 

Advisor_Helen's avatar
Advisor_Helen
Moderator
10 months ago

This is not the experience we want you to have with your new vehicle. Please know, we are only an email away moving forward. We are more than happy to provide any further assistance we can regarding your hardware. 

  • Sirunify's avatar
    Sirunify
    New Contributor II
    10 months ago

    I have sent emails and have gotten nowhere

  • roy12986's avatar
    roy12986
    New Contributor III
    8 months ago

    WELL THERE ARE THOUSANDS OF US VERY UNHAPPY WITH WHAT WE HAVE. I BOUGHT MY FOURTH GMC BECAUSE I WANTED THE OPTIONS TO INCLUDE MY APPS. NOW WE ARE LOSING MORE THAN GAINING. I AGREE WITH EVERYONE WE NEED TO START A CLASS ACTION SUIT. IT'S TIME WE GET WHAT WE PAID FOR.

  • Noel6's avatar
    Noel6
    New Contributor
    26 days ago

    My module went out as well. $1400 for a 2017 traverse, 155,000 miles.

    I don’t use OnStar. I don’t want OnStar. But OnStar’s module is interfering with my car.

    Noel

    • Advisor_Sara's avatar
      Advisor_Sara
      Moderator
      25 days ago

      Thank you for reporting this concern with the OnStar module in your Traverse, Noel. We would like the opportunity to look further into how we can offer our assistance alongside your involved dealer. Please send us a private message to OnStar_Support as soon as you have the chance. Just select the envelope icon at the top right of your screen to get started with us.