Forum Discussion
Recall/Class Action on Onstar Module ??
GM needs to do a RECALL on this and reimburse anyone who has already paid hundreds and thousands to fix this problem. Onstar will not help you even though they say they will. I’ve also contacted GM “We Are Listening” Customer Satisfaction Division and spoke to a LIVE rep for months about this… She tried to help me communicate with the dealership. VERY STUBBORN people because I reported this issue after they installed another module that went faulty and I had to have the module reprogrammed. Once that happened my Onstar went out of service… They say there was no connection between the events and they say since my car was out of warranty they couldn’t help me or change the module anyway without paying over $1000… I think if a suit is started they will settle by issuing a nationwide recall on this module (of course once they have this part available)…
We are still paying for services we aren’t getting and that is WRONG. Some of us are LOYAL GM customers and have purchased their brand for YEARS…Like me… I’ve been GM all the way. I had to reduce the Onstar service from PREMIUM to just the app access (10$ a month) just to keep my account open… I CAN’T EVEN USE THE APP because the module no longer communicates to the phone either. Something needs to happen. Please keep pushing forward… Don’t let this go! GM needs to be held accountable to their LOYAL customers. These are OBVIOUSLY not isolated issues and it is occurring to people NATIONWIDE… I’m waiting for someone to put GM’s direct Corporate info on here to proceed further… Can someone please put GM on the SPOT? Let’s do this! This is OUR HARD EARNED MONEY and we need to STAND UP FOR WHAT IS RIGHT HERE.
This is so sad! What kills me is you keep making these vehicles knowing you don't have parts to replace them if needed. Seems like that in itself should be illegal! WHY has the BBB NOT DID SOMETHING ABOUT GM?
- mscardona15 months agoContributor II
Has anyone thought about taking this to the MEDIA? News outlets? Wouldn’t this be a great story for prime time? Let me know if anyone has connections. I’m camera friendly.