Forum Discussion

lkjones's avatar
lkjones
New Contributor
10 months ago

Recall/Class Action on Onstar Module ??

I join the many who have to have their Onstar module replaced. 2023 Yukon. No ETA from GMC on this backordered part. Time for a recall and/or Class Action! I cannot believe the number of people with ...
Sirunify's avatar
Sirunify
New Contributor II
9 months ago

I agree. Some sort of class action is needed. My vehicle is 3 months old and is just a brick on wheels. It’s useless without the module 

  • tawanbruce's avatar
    tawanbruce
    New Contributor III
    6 months ago

    Is your vehicle drivable? This thing has shut my car completely down. 7 month old car. How long have you been waiting on the module 

    • rstanley3105's avatar
      rstanley3105
      New Contributor II
      6 months ago

      I waited for 2months and it didn’t completely **bleep** the truck down.  It did limit what was usable and disabled much of the infotainment/nformation systems. 

    • tawanbruce's avatar
      tawanbruce
      New Contributor III
      5 months ago

      Is there anyone who has a 2025 that needs a module and it has shut the car down, completely no power. If there is a back order does this mean the car will not be able to be used until the part gets put on it

      • Advisor_Ahmed's avatar
        Advisor_Ahmed
        Moderator
        5 months ago

        We know how frustrating your vehicle shutting down must be. Our team would be glad to look into this for you. Please send us a private message, so we can look into this further. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Ahmed to get connected directly to me.

  • Advisor_Helen's avatar
    Advisor_Helen
    Moderator
    9 months ago

    This is not the experience we want you to have with your new vehicle. Please know, we are only an email away moving forward. We are more than happy to provide any further assistance we can regarding your hardware. 

    • Sirunify's avatar
      Sirunify
      New Contributor II
      9 months ago

      I have sent emails and have gotten nowhere

    • roy12986's avatar
      roy12986
      New Contributor III
      7 months ago

      WELL THERE ARE THOUSANDS OF US VERY UNHAPPY WITH WHAT WE HAVE. I BOUGHT MY FOURTH GMC BECAUSE I WANTED THE OPTIONS TO INCLUDE MY APPS. NOW WE ARE LOSING MORE THAN GAINING. I AGREE WITH EVERYONE WE NEED TO START A CLASS ACTION SUIT. IT'S TIME WE GET WHAT WE PAID FOR.