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lkjones's avatar
lkjones
New Contributor
6 months ago

Recall/Class Action on Onstar Module ??

I join the many who have to have their Onstar module replaced. 2023 Yukon. No ETA from GMC on this backordered part. Time for a recall and/or Class Action! I cannot believe the number of people with ...
Eculotta's avatar
Eculotta
New Contributor II
4 months ago
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Check with your dealership my module finally came in and the dealership installed it the next day.  Everything is finally working. 

roy12986's avatar
roy12986
New Contributor III
3 months ago
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What do you have that is working? You are the first I have heard that has the upgrade.

  • Advisor_Helen's avatar
    Advisor_Helen
    Moderator
    3 months ago
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    Thank you kindly for your outreach, Roy. To further clarify, are you currently experiencing concerns with your OnStar hardware? We would be more than happy to assist in any way that we can moving forward alongside your dealership. We will keep an eye out for any additional details moving forward. 

    • roy12986's avatar
      roy12986
      New Contributor III
      16 days ago
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      I have spoken to an onstar rep twice. The first told me he didn't know why my weather channel app was not working and would get back to me. Of course I never heard back. My second rep I spoke to was snotty and simply said the weather channel app had been discontinued and would not be back. No reason other than it was gone. My GMC Serria 2021 now has no weather channel app and I can't use the onstar app with the map and radar because they module needed had not been installed on any of the newer model GMC's. So here we are with even less than we started with. I bought my GMC for the apps and accessories. We either need the module needed to use the onstar app or return our weather channel app. It is the only way we can know of dangerous weather changes. People's lives could literally be at risk.

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Action on Onstar Module ??","id":"message:7410","entityType":"FORUM_TOPIC","eventPath":"category:Connected_Services_Help/community:hvjin24938board:OnStar_Support/message:7410","revisionNum":1,"repliesCount":28,"author":{"__ref":"User:user:32840"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:OnStar_Support"},"conversation":{"__ref":"Conversation:conversation:7410"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:7410"},"body@stripHtml({\"truncateLength\":200})":" I join the many who have to have their Onstar module replaced. 2023 Yukon. No ETA from GMC on this backordered part. Time for a recall and/or Class Action! I cannot believe the number of people with ...","body@stringLength":"254","rawBody":"

I join the many who have to have their Onstar module replaced. 2023 Yukon. No ETA from GMC on this backordered part. Time for a recall and/or Class Action! I cannot believe the number of people with the same issue! Has anyone's module come in yet?

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What do you have that is working? You are the first I have heard that has the upgrade.

","body@stringLength":"110","rawBody":"

What do you have that is working? You are the first I have heard that has the upgrade.

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Check with your dealership my module finally came in and the dealership installed it the next day.  Everything is finally working. 

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Check with your dealership my module finally came in and the dealership installed it the next day.  Everything is finally working. 

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Thank you kindly for your outreach, Roy. To further clarify, are you currently experiencing concerns with your OnStar hardware? We would be more than happy to assist in any way that we can moving forward alongside your dealership. We will keep an eye out for any additional details moving forward. 

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I have spoken to an onstar rep twice. The first told me he didn't know why my weather channel app was not working and would get back to me. Of course I never heard back. My second rep I spoke to was snotty and simply said the weather channel app had been discontinued and would not be back. No reason other than it was gone. My GMC Serria 2021 now has no weather channel app and I can't use the onstar app with the map and radar because they module needed had not been installed on any of the newer model GMC's. So here we are with even less than we started with. I bought my GMC for the apps and accessories. We either need the module needed to use the onstar app or return our weather channel app. It is the only way we can know of dangerous weather changes. People's lives could literally be at risk.

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