Forum Discussion
Recall/Class Action on Onstar Module ??
GM needs to do a RECALL on this and reimburse anyone who has already paid hundreds and thousands to fix this problem. Onstar will not help you even though they say they will. I’ve also contacted GM “We Are Listening” Customer Satisfaction Division and spoke to a LIVE rep for months about this… She tried to help me communicate with the dealership. VERY STUBBORN people because I reported this issue after they installed another module that went faulty and I had to have the module reprogrammed. Once that happened my Onstar went out of service… They say there was no connection between the events and they say since my car was out of warranty they couldn’t help me or change the module anyway without paying over $1000… I think if a suit is started they will settle by issuing a nationwide recall on this module (of course once they have this part available)…
We are still paying for services we aren’t getting and that is WRONG. Some of us are LOYAL GM customers and have purchased their brand for YEARS…Like me… I’ve been GM all the way. I had to reduce the Onstar service from PREMIUM to just the app access (10$ a month) just to keep my account open… I CAN’T EVEN USE THE APP because the module no longer communicates to the phone either. Something needs to happen. Please keep pushing forward… Don’t let this go! GM needs to be held accountable to their LOYAL customers. These are OBVIOUSLY not isolated issues and it is occurring to people NATIONWIDE… I’m waiting for someone to put GM’s direct Corporate info on here to proceed further… Can someone please put GM on the SPOT? Let’s do this! This is OUR HARD EARNED MONEY and we need to STAND UP FOR WHAT IS RIGHT HERE.
I’m currently dealing with this same issue now. My 2025 Buick Enclave was purchased outright in February, and it has already been in for service twice for the exact same problem. The first time, the dealership had my vehicle for over a month. Now it’s back in for the same issue — the battery continues to drain, and they still can’t determine the cause. It’s been almost two weeks this time, and it’s incredibly frustrating to be going through this with a brand-new vehicle!!!!!!!! We are going to get lawyers involved.
- Advisor_Sara31 days agoModerator
Our team understands how frustrating multiple dealership visits for your new Enclave can be, especially when the battery concern is still not resolved. We would be glad to connect and explore all of our options for assisting further. Please send us a private message to OnStar_Support with more details. Just select the envelope icon at the top right of your screen to get started.