Forum Discussion
OnStar Telematics module - no dates for backorder part is unacceptable
So frustrated! After my telematics module failed on May 22, I was told by my dealer that it’s on backorder with no ETA. Then, just days later on May 26, I get an email from OnStar saying my Safety & Security services have expired. How does that make any sense?
I’ve spent countless hours explaining my situation to multiple people, and Still no fix and now I’m stuck waiting indefinitely for a part that has no ETA.
To make matters worse, I was under the impression that my free OnStar plan would stay active until the module was replaced, yet here I am with expired services and no working OnStar and GPS. OnStar even told me to sign back up for paid services in that email, but why would I pay for a system that doesn’t even work?
I bought a brand-new 2024 Equinox EV, moving from a Japanese maker, and this is the experience I get? These connected vehicle features were a major selling point for my purchase, and now I don’t have them. No ETA is completely unacceptable—how long am I supposed to just wait? GM and OnStar need to provide real answers, not just the same scripted response of “backordered” and “no ETA”.
Anyone else dealing with this mess in Canada?
We appreciate you bringing these concerns with your 2024 Chevrolet Equinox EV's OnStar connected services to our attention, @Coolzoal. OnStar recognizes how frustrating it can be to not have access to the amazing services which you love and depend on in your everyday life due to this module trouble. Our team can also understand your current dissatisfaction and would be more than happy to offer our assistance towards an appropriate resolution to this situation. We want a better experience for our loyal Members. If you'd like to move forward with this support, we kindly ask that you send us a private message with your OnStar account number, the current mileage of your Equinox EV, and the name of your servicing dealership. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. Our team hopes to hear from you again soon. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement