Forum Discussion
OnStar Telematics module - no dates for backorder part is unacceptable
GM... WHEN IS THIS GOING TO BE FIXED? 4.5 MONTHS NOW I'VE BEEN WAITING! DEALER IS AWARE BUT NO UPDATES ANYWHERE!!!!!
We do understand the frustrations associated with ongoing delays. Our team appreciates your comment. If you are currently working alongside your certified GM dealer, we would like to assist further with any ongoing communication. Feel free to email socialmedia@gm.com. This will allow us to best assist you moving forward.
You posted this 9 months ago and this is still an issue. My onstar had been out a few weeks and has been at the dealership waiting for backorder parts. What is GM doing to rectify this situation?
We know how upsetting unexpected vehicle concerns and backorders can be, Lexi. While we are unable to expedite part deliveries or repairs, our team would be glad to connect with you to provide an extra layer of support for this repair. To get started, please send us a private message to OnStar_Support by selecting the envelope at the top right of the page. Please inlclude your full contact information, VIN, mileage, and the name of your preferred dealership. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.