Forum Discussion
class action lawsuit OnStar module backorder
Time to hold GM responsible for the no ETA on Onstar Module. Attach your name to be added.
178 Replies
Same issue, bought Equinox Ev in December 2024 and GPS stopped working end of June, dealers doesn't want to look at these issues and had to call multiple dealers to just get the car in and get checked. They say onstar module needs replaced and thats backordered. Service rep said it might even take 2yrs to part arrive and my lease might expire. Never buying GM vehicle again and looking to join the law suit.
Rajender-Dheeraj Peddi
2025 Equinox EVI have contacted my State's Attorney General . I just need some guidance on how to proceed. Next I am looking into how to file a class action lawsuit.
https://www.nhtsa.gov/report-a-safety-problem
REPORT YOUR MODULES TO THIS LINK!!!
NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION!!!
I hear you. I have called multiple dealers. They refuse to call back to schedule. I guess the only way to fix anything is to start a lawsuit. Problem is, that too will take years. I also feel that the dealerships will not look at our cars because they don't want everyone to file under LEMON LAW. Which is absolutely what will happen.
Same issue. Why am I paying for this service and it doesn't work and they appears to be no end in sight. Cars sitting at dealers if they will take them for months, waiting for repair.
Paul Olson
2024 Lyriq Sport 2.
This is a clear product defect. My Yukong XL and Suburban both have the same issue. I've also been looking at Carfax for used cars online and found that many had their telecommunicate modules replaced free of charge through a claim settlement program called the Friend Program. I recommend that all owners of vehicles for which GMC has paid for replacements, whether new or used, unite and demand a free replacement or sue GMC.
I also contacted the law firm and left my information with Michelle.
2158753000based in Philadelphia. Call them! The more people that call and leave their information the more recognition this will get! Let’s do this!
Let’s get this ball rolling!!!
Called, seems like support is growing per the firm.
Howard Houston-Telematic control on Back order. No ETA. 2025 Chevy Blazer EV.
Has anyone pursued a LEMON LAW claim, just wondering....3 months of SERVICE EMERGENCY SYSTEM FAULT ON A 2024 Canyon AT4X
I'm curious as to how that would work with a backorder issue. If you take it to the dealership for repair one time and then have to wait unlimited time for the part, is that a lemon law issue? I'm doubtful the dealership is going to write up the necessary paperwork or allow you to bring it in three times for the same issue when they know they can't get the part?
In my case my car was not drivable. I took it July 1 and they did not have a loaner till the 13th . The part got to the dealership on the last day of the month. They put it in and wanted to keep it to thw next day they say to make sure it was good. Now had it been 45 days I could have pushed through with attorney . They knew that so they made sure to get it back to me before that point.
When I tried they say the cad not been in the shop enough times. However im going back because it has been in thw shop 2 more times since
I just submitted a vehicle complaint to the National Highway Traffic Safety Administration (NHTSA) at https://www.nhtsa.gov/report-a-safety-problem#/vehicle/vehicle-information.
I also filed a complaint directly with Buick by calling 1-800-521-7300. According to them, GM tracks all repairs (including OnStar modules), investigations take time, and every case is thoroughly documented and reviewed.
I hope every report makes a difference. Please consider doing your part to help everyone affected by this issue.
Thanks Shaggy! I’m calling Buick directly tomorrow too! Every report does count! I’m saving this number now…
Thank you for this information. Some of us did not know where to go to file . Doing this now
I hope NHTSA does something! I can't even get a chevrolet repair shop here in southwest Florida to respond to simple questions so that I can schedule my vehicle.
Mark Combs. Over 900 on backorder; no ETA
There is more than that in just GA. Just my little backwater dealership has a dozen on backorder.
Just had our fail on a 2025 Buick Enclave. Dealership told me that 5200 on back order.. wow!! Definitely seems to be a major problem.
We would like to look into the situation with your Enclave and assist to the best of our abilities while your concerns are addressed by your local dealership, @Schatzi9300. Kindly send us a private message to OnStar_Support with additional details to do so. Just select the envelope icon at the top right of your screen to get started.
Have a 2022 Silverado 1500, I have no idea when my OnStar had failed and only discovered it recently when trying to unlock my doors, called OnStar and went through troubleshooting and was told to set up service appointment with dealer and issued a case number. Called the dealer and they wanted to keep the vehicle for several days, no loaner, then discovered I am out of warranty only 33,000 miles!
Not going to get this fixed for days in the shop and hundreds, maybe thousands to repair replace since I only used the services once or twice, am very disappointed with Chevy and OnStar
I’ve been quietly dealing with major issues on my 2025 Chevy Blazer EV. First, GM couldn’t provide the Tesla Supercharger adapter for weeks—essential for long trips. Now, my Telematics unit has failed, cutting off my OnStar and over-the-air updates. I’ve been told there’s no ETA on the part.
Amira from GM’s resolution team has been outstanding—responsive and genuinely helpful—but even she can’t get answers.
Same deal here. I can't even get a "preferred" dealership to call me back to schedule an appointment to look at it. I have even provided the error code from onStar.
Calvin Shields. 2023 Buick Envision Avenir. My OnStar module died over 2 months ago. I had the module replaced and have tried for over a month for OnStar's technical department to correct a problem with my MDN (mobile phone number) on the unit which supposedly causes the data plan to not work at all. I've called OnStar support about this problem at least 2 times a week since the unit was replaced and the only response I ever get is "I'm sorry but I can't fix it. One of our senior engineers/level 2/level 3 technicians will have it fixed in the next 2-3 days. Here's your new case number..." I'm tired of getting "new case numbers" and NO ONE EVEN ATTEMPTS to correct the problem. Please put me on the list for the class action suit because I'm tired of all these "put off/pass-the-buck" games!
We all have had similar issues. Onstar told me the Onstar phones will no longer work period. After 2021 they discontinued them. Same as our weather app. And no explanation at all.
