Forum Discussion
class action lawsuit OnStar module backorder
I also contacted the law firm and left my information with Michelle.
2158753000
based in Philadelphia. Call them! The more people that call and leave their information the more recognition this will get! Let’s do this!
I will make this call. Does it matter what state you live in. I have 2023 Buick envision and onstar is out and been out. I didn’t know it was the problem before my warranty went out. Had I known what was going on well you know.
Thank you for sharing your experience with your module, @Slandry69. We know how upsetting unexpected vehicle concerns can be especially after your warranty has expired. Our team would be glad to connect and learn more. To get started, please send us a private message to OnStar_Support by selecting the envelope at the top right of the page. Please include your full name along with either your OnStar account number or VIN. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.
Im sorry you are having this problem too. I have a 2025 GMC Acadia Denali and I did not know my onstar was not working until my GPS went crazy and I pressed the blu button for help, was totally shocked when nothing happened. The safety system advertised does not work. I have been told that its technically not on backorder, that it is old software and is having to be redesigned
We would like to learn more about the situation with OnStar in your Acadia @plmartinez. Once connected, we can best assist while a resolution is worked towards. We can provide added support and serve as a liaison between you and the trained technicians of your preferred dealership while they address your vehicle for repair. To start, send us a private message to OnStar_Support with more details including your full name, VIN, mileage, email, phone and dealership name/location. Just select the envelope at the top right of your screen to do so. Any other details you can share on where things stand currently with your Acadia are also appreciated, as context can aid our investigation. We will be keeping an eye on our inbox. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement.