Forum Discussion
class action lawsuit OnStar module backorder
Calvin Shields. 2023 Buick Envision Avenir. My OnStar module died over 2 months ago. I had the module replaced and have tried for over a month for OnStar's technical department to correct a problem with my MDN (mobile phone number) on the unit which supposedly causes the data plan to not work at all. I've called OnStar support about this problem at least 2 times a week since the unit was replaced and the only response I ever get is "I'm sorry but I can't fix it. One of our senior engineers/level 2/level 3 technicians will have it fixed in the next 2-3 days. Here's your new case number..." I'm tired of getting "new case numbers" and NO ONE EVEN ATTEMPTS to correct the problem. Please put me on the list for the class action suit because I'm tired of all these "put off/pass-the-buck" games!
- roy129864 months agoNew Contributor III
We all have had similar issues. Onstar told me the Onstar phones will no longer work period. After 2021 they discontinued them. Same as our weather app. And no explanation at all.