Forum Discussion
class action lawsuit OnStar module backorder
I just submitted a vehicle complaint to the National Highway Traffic Safety Administration (NHTSA) at https://www.nhtsa.gov/report-a-safety-problem#/vehicle/vehicle-information.
I also filed a complaint directly with Buick by calling 1-800-521-7300. According to them, GM tracks all repairs (including OnStar modules), investigations take time, and every case is thoroughly documented and reviewed.
I hope every report makes a difference. Please consider doing your part to help everyone affected by this issue.
Thanks Shaggy! I’m calling Buick directly tomorrow too! Every report does count! I’m saving this number now…
Thank you for this information. Some of us did not know where to go to file . Doing this now
I hope NHTSA does something! I can't even get a chevrolet repair shop here in southwest Florida to respond to simple questions so that I can schedule my vehicle.
Did you hear anything? I have not. Not sure how long it takes.
I had a service appointment today but I had to cancel it because I could get no one at the dealership to answer if they had a courtesy shuttle. Not one person knew this information? Everything about Chevrolet and GM is turning out to be crap. The main thing I don't understand is since they know all these modules are bad, why not just replace them for us and stop with all the bull?
I haven’t heard anything…not sure how long it takes either. But if I need to keep filing reports until I get a response then that’s what I’ll do
I was thinking the same thing. I will just keep filing every few days. Hopefully if there is a recall I can get a dealer to take this seriously.
I am not expecting a direct response from either party. My intent in submitting the complaints was simply to add my voice in the hope that others will do the same and that, collectively, it may carry weight. While I cannot be certain it will lead to change, at present it seems to be the only course of action available.
I have already paid for a new Telematics module, and my hope is that I will not see the check engine light again, and that eventually a recall is issued so the expense I incurred can be reimbursed.
As a side note, the dealer that repaired my vehicle does not provide a shuttle, loaner cars, or reimbursement for ride services such as Uber.
Hard to do right now with the government in the mess it is.