OnStar Support
Find help for OnStar, Bluetooth, WIFI and OnStar Services
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Technical and Service Support

Technical and Service Support

Ask questions and get support for your OnStar services

Public Safety & Crisis Preparedness

Public Safety & Crisis Preparedness

Find information and tips to prepare for the unexpected and get updates during a disaster or crisis.

Super Cruise

Super Cruise

Ask questions and find answers about Super Cruise

OnStar Support Topics from OnStar Subscribers

Change dealership for warranty service

Hello, I am having my car serviced by another dealership in lieu of the one I originally purchased the vehicle at. The old dealership keeps on calling me and will keep on calling me until I change the dealer on On Star. Can someone please show me whe...

  • 67 Views
  • 1 replies
  • 0 kudos

myCadillac on Lyriq will not open

Since day one when I purchased my 2024 Lyriq the myCadillac app in on the vehicle will not open. It goes to open then crashes. I can't uninstall or reinstall it? Likewise, on my phone the myCadillac app will randomly connect and update the stats from...

  • 77 Views
  • 1 replies
  • 0 kudos

Truck not connecting to Internet

My 2022 GMC Sierra had to have a computer reset as it was not connecting to the internet. It has now been returned from the dealership and the computer says i have to shop and buy a plan. I already have a plan that I pay $39.99 a month for so why won...

  • 189 Views
  • 1 replies
  • 0 kudos

Internet

WiFi working and everything is connected as it should be but, still no internet connection. Only had car for a month, 2024 Equinox Ev. Not going to continue paying for a service that isn’t working the way it should. I’ve looked at other post and am s...

  • 333 Views
  • 1 replies
  • 0 kudos

My Chevrolet App

The my chevrolet app will work on my wife's IPhone but will not work with my Android. I went through everything I was told to do, still won't work ! Everything worked fine until the 'my chevrolet app' was updated ! Seems to me it's no longer compatib...

  • 439 Views
  • 1 replies
  • 0 kudos

Plan Needed ??

Have preferred plan. Have had to do a complete reset to factory resets for issues with connectivity and use of hands free phone calls.Now, my speed limit sign does not show. When I try to turn it on again, it says "Plan Needed" on the dashboard setti...

  • 746 Views
  • 5 replies
  • 0 kudos

After Market Remote Start

I had an after market remote start (Viper) installed on my 2020 Colorado, now On Star cannot run diagnostics. I can run the diagnostics from my phone app. But the monthly On Star diagnostics says an after market device is installed. Do I need to have...

  • 400 Views
  • 1 replies
  • 0 kudos

myBuick app/MS Edge

Hi,Recently purchased an Envista. The app worked perfectly few weeks but then stopped working. I tried everything but nothing seemed to fix the issue.I'm able to login to the app. It does email me the login PIN. I type in the PIN, click OK, and the a...

  • 371 Views
  • 1 replies
  • 0 kudos