Technical and Service Support
Ask questions and get support for your OnStar services
Public Safety & Crisis Preparedness
Find information and tips to prepare for the unexpected and get updates during a disaster or crisis.
Super Cruise
Ask questions and find answers about Super Cruise
OnStar Support Topics from OnStar Subscribers
Update for OnStar not working
I took my car in over a month ago to fix some of the electrical issues with my dash and screen cutting off while driving (car doesn’t turn off just dash gauges and screen) to see what the dealer could tell me. They insisted it was an update that isn’...
Display of Incoming Text
Text message notifications are no longer displayed on the infotainment center. I have deleted the app, unpaired, re-paired and still not back to where I was a month ago. The best I have done is a text message is automatically read to me when it comes...
Philadelphia
Resetting password
2013 Enclave
I’m having trouble connecting my Onstar to my Enclave. I push the Onstar button, it says push it again to connect, so I do, then it tried for a min and just says “sorry, try again”.
Invalid password in the car
My chevy car prompts me for the password every day to resume connected services. I entered same password as in my app and get Invalid password. Which passoword does it ask for? What website can I use to reset it?
No wifi in 2024 Chevy Malibu
I purchased the mobile hotspot for my car because my 5 year old takes their iPad everywhere. Every time they get in the car with their iPad, I lose all radio services, CarPlay, android auto, even regular bluetooth. The mobile hotspot even disappears ...
Resolved! Supercruise mapped area of road "not found" in my 2024 Yukon.
There is a section of mapped 2 lane road in northern Arkansas, show green in the supercruise map, that my vehicle cannot find the map data for. I've only had the vehicle 3 days, but it's been connected with all Onstar services showing active, and at ...
OnStar WiFi speed of 0.5 Mbps. No help from Onstar Technical
I have spoken to someone at Onstar on at least 6 different occasions and even received an e-mail from their technical department. Due to a lack of response I finally discontinued their service. Very poor response from OnStar. I am not sure how they a...
Horrible 4G LTE Connection
The connection is super unstable and 4G doesnt work. Poor service
The worst app on my Hummer EV with Hulu only.
I cannot believe that I cannot watch YouTube or Netflix in MyGMC app but MyGMC app (OnStar) requires Hummer EV's ownwers to pay subscription fee to use in the vehicle. Only Hulu app is available! why Hulu only? Some kind, but unspokable business rela...
MYCHEV App: Trying to activate Tesla Charging
Using the MYCHEV app to activate the use of Tesla Superchargers, I receive the following message:`Unable to load activation page.To activate your public charging service, please call EV Concierge at 1-833-647-6937` and they have not been helpful.Any ...
No option to use the family share code
My son replaced his iphone 15. The guardian app worked fine on the old iPhone 15. I went into my app and removed him from the family share then went to add family member which generated a code that I text ro him. We deleted the guardian app from his ...
