OnStar Support
Find help for OnStar, Bluetooth, WIFI and OnStar Services
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Technical and Service Support

Technical and Service Support

Ask questions and get support for your OnStar services

Public Safety & Crisis Preparedness

Public Safety & Crisis Preparedness

Find information and tips to prepare for the unexpected and get updates during a disaster or crisis.

Super Cruise

Super Cruise

Ask questions and find answers about Super Cruise

OnStar Support Topics from OnStar Subscribers

Added 2nd vehicle and now it’s a mess

Added a second vehicle to the app. Since then I can only see the second vehicle on the app. I can access the onstar data stats but nothing else. Calling onstar is an absolute waste of time. I need someone who can help me because I am sick of paying f...

  • 13 Views
  • 0 replies
  • 0 kudos

Diagnostic Alert; Low Tire Pressure

I received a Diagnostic Alert stating my Rt Front Tire Pressure was low. I checked the pressure, was a couple of pounds different, not anything drastically, so I added a couple of pounds. The following day, I receive another Diagnostic Alert stating ...

  • 102 Views
  • 1 replies
  • 0 kudos

Connected apps

I recently paid for an Onstar preferred plan when my maps failed me on a trip where I needed the guidance. I was assured by the tech that I would have access to in-vehicle apps including Alexa Built-In and The Weather Channel. I have neither of those...

  • 274 Views
  • 2 replies
  • 0 kudos

No OnStar Light, No Wifi

I have a ‘22 Tahoe and have had more OnStar/wifi issues than I have ever had before and all previous vehicles were used. I am sick of the amount of time I lose wifi service and/or lose my vehicle to have one thing or another worked on. So the problem...

  • 411 Views
  • 1 replies
  • 1 kudos

SuperCruise stpped functioning in San Diego

In Jan, 2024, I purchased & picked up my 2024 Lyriq Luxury 2,I drove it from Calabassas to San Diego "hands-free" on I-5 freeway. As I live directly off the I-5 freeway, I was frequently using SuperCruise on the highway. But 2 months ago, I would no ...

  • 304 Views
  • 1 replies
  • 0 kudos

Don’t receive text message alert

I no longer receive text message alerts when I’m driving. I have forgotten device repaired. It made sure in Bluetooth on my phone that I have selected get notifications. I’ve done this several times and nothing will work. I receive phone calls while ...

  • 287 Views
  • 1 replies
  • 0 kudos

Charged months after cancelling

I called support two months ago and asked to cancel my plan completely after they tried to weasel me into paying for a cheaper plan. I do not want to pay, and cannot afford to pay for any service and made this clear. They assured me it was cancelled ...

  • 402 Views
  • 2 replies
  • 0 kudos

Continuous Charges Even After Cancellation

I cancelled my service multiple times OVER A YEAR AGO for a vehicle I NO LONGER OWN because I continue to be charged for it. I should now only have Wifi service connected ($15), and thought the issue was resolved, until I was randomly charged AGAIN f...

  • 281 Views
  • 0 replies
  • 0 kudos